Summary
When a problem or event occurs on the Advanced Server DS Series, it is normal that Hitachi Vantara Global Support Center requests the server logs information from you when a support case is handled. This diagnostic information contains hardware-related events.
Objective
Obtain the Advanced Server DS series logs from the Baseboard Management Console (BMC) when requested by Hitachi Vantara Global Support Center.
The logs can be obtained in two different format, Hexadecimal (HEX) and Text (TXT) format, these logs file contains the information for the hardware-related events since the last time the BMC was reset, or upgraded.
The server logs obtained by using this article can be uploaded to the Technical Upload Facility (TUF), using the support case number.
Environment
- Advanced Server DS120
- Advanced Server DS220
- Advanced Server DS225
- Advanced Server DS240
Procedure
- Using a web browser, navigate to the IP address for the BMC of the affected server.
NOTE: The default BMC IP Address is: 192.168.0.120/24 NOTE: The default username/password is: admin/cmb9.admin - Using the left navigation panel, go to Logs and Reports →IPMI Event Logs.
- On the Event Log Page, check the option Text File Type, and click on Download Event Logs.
A notification is received in the Web Browser that a download is in progress. - Check the option Hex File Type, and click on Download Event Logs.
Another notification is received in the Web Browser that a download is in progress. - Locate the files
SEL_TEXT.txtandSEL_HEX.txtin your local system, and rename this file by adding the serial number or hostname of the source server. - Upload both files to the Technical Upload Facility (TUF), indicating the support case number.
The following video shows the steps outlined above to collect the TEXT logs file.