How To Collect HCS Server Data

Objective

To address how to collect a full data collection of the HCS environment required for troubleshooting and escalating a service request

Environment

• Hitachi Command Suite
• Hitachi Device Manager
• Hitachi Tuning Manager
• Hitachi Replication Manager
• Hitachi Tiered Storage Manager

Procedure

1.  Collect Full HCS version
   • - Prior to logging into the HCS GUI, select License, let the fields populate and provide the HDvM version display
   • - or upload a screen capture of the fully populated fields
2. HCS server host o/s and patch levels
3. If HDvM and HTnM are on separate hosts, a getconfig will be required from each host
4. Download and run the latest version for the appropriate host o/s:  Unix Getconfig / Windows WinGetconfig
   
5. If the HTnM agent is not installed on the local HDvM or HTnM host, use the link below to collect and upload the remote host HTnM agent logs
   • https://knowledge.hds.com/Support_Information/Data_Collection/Software/HTnM_Agent_Logs
   • Upload to:  https://tuf.hds.com/upload.php  <enter case ID # >

Additional Notes

Alternative data collections if the getconfig fails.  These will create a smaller data collection consisting of 2 *.jar files to manually upload

Windows

<installation dir>\HiCommand\Base64\Bin\hcmds64getlogs /dir x:\your_dir_here /logtypes log

Linux

/OPT/HiCommand/Base64/Bin/hcmds64getlogs - /dir OPT/your_dir_here -logtypes log

   example = /dir C:\getlogs_11_21     = empty directory of your choice

When command finishes, zip the 2 files in /dir C:\getlogs_11_21 and upload to TUF  https://tuf.hds.com/upload.php  

Case ID #