Tuning Manager Support Questions

Top Troubleshooting Questions

1. What version and revision of Hitachi Tuning Manager (HTnM) is involved?
2. Is this a new install or upgrade?
   1. If yes, has the HCS installation Prereq Checker been run for this installation?
      1. What was the output?
3. What other Hitachi and non-Hitachi software is running on this HTnM server? (e.g., HDvM, Remote Ops (Hi-Track) Monitor, etc.)
4. What types of agents are connected to the HTNM server? (e.g., RAID, switch, HNAS, etc.)
5. What is the Operating System level and service pack level of the HTnM server?
6. Is the problem reproducible?
   1. If so, please provide details on the steps required to reproduce the problem, as well as screenshots if possible. 

Data Collection

Collection Procedures for required information:

• HTnM Server data collection procedure: Hitachi Storage Command Suite Server Logs
• HTnM manual collection procedure (if getconfig fails): Hitachi Storage Command Suite Server Logs
• HTnM Agent collection procedure (if agents not on same hardware as server): HTnM Agent Logs

Upload data to: https://tuf.hitachivantara.com/upload.php.