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Tuning Manager Support Questions

Updated 10/04/2024 10:39:42 AM by hvuser
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Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. What version and revision of Hitachi Tuning Manager (HTnM) is involved?
  2. Is this a new install or upgrade?
    1. If yes, has the HCS installation Prereq Checker been run for this installation?
      1. What was the output?
  3. What other Hitachi and non-Hitachi software is running on this HTnM server? (e.g., HDvM, Remote Ops (Hi-Track) Monitor, etc.)
  4. What types of agents are connected to the HTNM server? (e.g., RAID, switch, HNAS, etc.)
  5. What is the Operating System level and service pack level of the HTnM server?
  6. Is the problem reproducible?
    1. If so, please provide details on the steps required to reproduce the problem, as well as screenshots if possible. 

Data Collection

Collection Procedures for required information:

  • HTnM Server data collection procedure: Hitachi Storage Command Suite Server Logs
  • HTnM manual collection procedure (if getconfig fails): Hitachi Storage Command Suite Server Logs
  • HTnM Agent collection procedure (if agents not on same hardware as server): HTnM Agent Logs

Upload data to: https://tuf.hitachivantara.com/upload.php.

 

CXone Metadata

Tags: triage-questions,Triage Questions,Tuning Manager,HTnM

PageID: 25492

Keywords: https://knowledge.hitachivantara.com/Support_Information/Support_Questions/Tuning_Manager_Support_Questions

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Solution ID
242403050025492
Last Modified Date
10/04/2024 10:39:42 AM
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