True Copy Support Questions

Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.

General Troubleshooting Questions

Was it working before or is this a new setup?
What changed recently that might have broken the functionality?
Provide a screenshot of the error.
If using CCI, provide the command that is producing an error.
1. What are the HORCM instances related to the problem?
If using GUI, provide a screenshot of the error message.
What pairs are being affected by the problem?
What are the Main Control Unity (MCU) and Remote Control Unit (RCU) arrays model and serials number?
What is the status of the Remote Connections?
What is the licensed capacity?

If using CCI to manage Pairs or if you answered yes to question 4, please review CCI Data Collection or Get Config.
Upload data to https://tuf.hitachivantara.com/uploadthru/upload.
Dump collection via Remote Ops (Hi-Track) or customer.

Tags: True Copy,Triage Questions

Page ID: 25468

Keywords

https://knowledge.hitachivantara.com/Support_Information/Support_Questions/True_Copy_Support_Questions

Solution ID

242403050025468

Last Modified Date

09/08/2024 05:36:43 PM

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