How to Collect Data from HCI Content Intelligence

Environment

• Content Intelligence (HCI)
  • v1.1 and above
  • v1.0 and below, refer to Addition Notes

Procedure

1. Collect HCI logs via log_download utility

HCI includes a tool for easily retrieving logs and diagnostic information from all instances in the system. This tool is located at this path on each HCI instance:

/<hci-installation-path>/bin/log_download

e.g  /opt/hci/bin/log_download

To gather logs for the past 24 hours, execute:

/<hci-installation-path>/bin/log_download -d -l

To gather logs for a specific timeframe, you can use the -t option (in this example this would collect logs from 8/10/2020 - 8/14/2020):

/<hci-installation-path>/bin/log_download -d -l -t 2020-08-10,2020-08-14

For information on running the tool, run:

/<hci-installation-path>/bin/log_download -h

When using the log_download script, if you specify the --output option, do not specify an output path that contains colons, spaces, or symbolic links. If you omit the --output option, you cannot run the script from within a directory path that contains colons, spaces, or symbolic links.

When you run the log_download script, all log files are automatically compressed and moved to the retired/ directory.

2. Collect HCI configuration information via gatherhciinfo.sh script

• • Download the gatherhciinfo.sh script from here
  • Upload gatherhciinfo.sh script to HCI server (this can be done on any instance). 
  • Make script executable: chmod u+x gatherhciinfo.sh
  • Run script with -t option to tar the output: ./gatherhciinfo.sh -t
  • Collect the output .tgz file (this should be created in the current directory you are in, and will be specified at the completion of the script)

Additional Notes

- From v1.1 and above, there was a change of name for the log collection tool from hci_log_download to log_download