Content
Overview
- Directory Structure:
- Locations of pertinent information in the text files.
- Types of Data Collections:
-
- Switch/Director data collection
- supportsave
- supportshow
- BNA/DCFM data collections
- BNA switch supportsave
- BNA server supportsave
- BNA Client supportsave capture via CLI
- BNA supportsave from Windows OS via CLI
- BNA supportsave from Linux OS via CLI
- Webtools data collections
- Switch/Director data collection
-
Directory Structure
| SSM_User.txt - This list VLAN association and port membership for each VLAN. RAS.txt - This provides the errdump and any logged errors on the switch. CEE_User.txt - This log provides the "show ip interface brief". The list ports and their status, simliar to "switchstatus show". Also VLAN and Port-Channel membership. Also - show mac-address-table. Port.txt - This provides the "portlogdump" information. FC_Service.txt - This shows ISL information on the switch, switch WWN, IP address and switch name and Fabric Log. INFRA_User.txt - This provides the "raslog" information, Auidt Log & "SH RUN" of the switch. INFRA.txt - This log has the "porterrorshow", "portcfgshow" & switch FOS version. |
Procedure
HOW TO GATHER A COPY SUPPORT
- Log in to the switch.
-
In privileged EXEC mode, enter the 'copy support' command to capture the supportSave data.
The copy support command has options to copy the supportSave files to a remote server using
FTP or SCP, or you can save to a local USB device. You can use the command in a single
command line, or in interactive mode.
The following example uses the single command line mode to copy the supportSave files to a
remote host using FTP.
switch# copy support ftp host 10.38.33.131 user admin directory 108
Password: *****
The following example uses the interactive form of the command and FTP:
switch# copy support-interactive
Server Name or IP Address: 10.38.33.131
Protocol (ftp, scp): ftp
User: admin
Password: *****
Directory:/home/admin/support
VCS support [y/n]? (y): y