Hitachi Remote Ops Monitor Agent Data Collection - HROMA

Summary

The purpose of this article is to guide users on how to collect HROMA logs for GSC processing and review.

Content

Hitachi Remote Ops Monitor Agent Data Collection

 

For version 9.7 and above:

  1. Click on the About button.
  2. Click on Service Zip.
    Image

  3. Click on Build Zip.

    Image
  4. The zip file is located in the C:\Program Files\HitDfmon (Windows) or /usr/hds/hitdfmon (Linux) directory.
  5. Please upload to TUF.

For all versions below 7.8 and when the service does not run:

  1. Please navigate to the HitDfmon folder.
    1. For Windows: c:\Program Files\hds\hitdfmon
    2. For Solaris and Linux: /usr/hds/hitdfmon
  2. Compress the complete folder.
  3. Please upload to TUF.

CXOne Metadata

11929

Hi-track,TUF,Hi-Track Monitor,Hi Track,Data Collection,article:qanda,pagetype:knowledgearticle,monitor,Hitrack,HTM,Log Collection,Hitachi Remote Ops,HiRO,Monitor Agent,remote ops log

CXOne URL

https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Remote_Ops/Hitachi_Remote_Ops_Monitor_Agent_Data_Collection

Solution Properties

Keywords
HROMA HiROMA Hitachi Remote Ops Monitor Agent Log Zip Service
Solution ID
242403050011929
Last Modified Date
10/10/2025 04:44:31 AM
Attributes
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  • Article: qanda
  • Pagetype: knowledgearticle
Taxonomy
  • Support Information > Data Collection > Remote Ops
Collections
  • Guest (Public)
Views
5942