[LAST UPDATED: December 09, 2019]
Hitachi Storage Viewer Suite (HSVS) is a product that allows an administrator to manage their consolidated backup reports, capacity reports, virtual server reports, fabric reports, and file analytic reports from a centralized web based console. The main component is called the Portal Server which holds an Oracle database and a web based interface that is provided by Apache with Java servlets being provided by Tomcat. Each server, device or appliance object whose data is collected by HSVS either reports to a remote/centralized Data Collector instance or runs a local/decentralized instance of the Data Collector.
When gathering logs for a HSVS case, find out if the problem can be loosely categorized into one of the following:
Proper log collection is dependent on below factors:
For UNIX portal "performance issues" please refer to the performance script below:
and also gather the HSVS Database Server logs.
For "GUI issues" or "data display issues" gather the HSVS Portal logs located below according to the portal OS type. Below also serves as log collection for general issues focusing on just the portal "front-end" activities (e.g., user interaction, report scheduling, email issues, report formatting, user management, custom report development, etc.)
UNIX (tar the following directories and then gzip)
/opt/tomcat/logs/
/opt/tomcat/aptare-instances/portal/logs/
/opt/tomcat/aptare-instances/agent/logs/
/opt/apache/logs/
Windows (zip the following directories)
C:\opt\tomcat\logs\
C:\opt\tomcat\aptare-instances\portal\logs\
C:\opt\tomcat\aptare-instances\agent\logs\
C:\opt\apache\logs\
For "data display issues" also gather the HBSM Data Collector server logs located beloe according to the DC OS type. Below also serves as log collection for general issues focusing on just the data collector.
UNIX (First, run the "checkinstall" command from the particular DC involved, collect the resulting checkinstall output to a file, and then "tar" the following directories, followed by gzip for compression)
/opt/aptare/mbs/bin/checkinstall.sh
Directories:
/opt/aptare/mbs/logs/
/opt/aptare/mbs/rawdata/
/opt/apare/mbs/conf/collectorconfig.xml
Windows (First, run the "checkinstall" command from the particular DC involved, collect the resulting checkinstall output to a file, and then zip the following directories)
C:\opt\aptare\mbs\bin\checkinstall.bat
Directories:
C:\Program Files\Aptare\mbs\logs\
C:\Program Files\Aptare\mbs\rawdata\
C:\Program Files\Aptare\mbs\conf\collectorconfig.xml
For "data display issues" also gather the HSVS Database server logs located below (preferably after the "checkinstall" above) according to the portal OS type. Below also serves as log collection for general issues focusing on just the database server.
UNIX (tar the following directories/files and then gzip)
/tmp/scon.*
/tmp/aptare-trans.log
/opt/aptare/oracle/network/log/sqlnet.log
/opt/aptare/oracle/rdbms/log/diag/rdbms/scdb/scdb/trace/
Windows (zip the following directories and files)
C:\tmp\scon.*
C:\tmp\aptare-trans.log
C:\opt\oracle\network\log\sqlnet.log
C:\opt\oracle\rdbms\log\diag\rdbms\scdb\scdb\trace\
Tags: IT Analytics,Data Collection,HBSM,APTARE,Veritas,Logs,HSV,HSCR,HSVS,HVSR,HSFR,HFAR
Page ID: 11915