Content
HSV Data Collection
[LAST UPDATED: December 09, 2019]
Hitachi Storage Viewer Suite (HSVS) is a product that allows an administrator to manage their consolidated backup reports, capacity reports, virtual server reports, fabric reports, and file analytic reports from a centralized web based console. The main component is called the Portal Server which holds an Oracle database and a web based interface that is provided by Apache with Java servlets being provided by Tomcat. Each server, device or appliance object whose data is collected by HSVS either reports to a remote/centralized Data Collector instance or runs a local/decentralized instance of the Data Collector.
When gathering logs for a HSVS case, find out if the problem can be loosely categorized into one of the following:
- an abnormal behavior (performance, error, unexpected operating condition) while interacting with the GUI
- a specific data display issue (e.g., missing data and/or erroneous data)
- a question or other inquiry about the HSV product
Standard Information
- What is the problem, symptom or question?
- Determine the Timeline of the problem/symptom being experienced.
- Supply an example report outputs and/or error messages if applicable.
- Provide screenshot(s) of the problems being experienced if applicable.
- What is the current HSVS version?
- When customer-stated or GSC determined, what component does the issue relate to?
- Portal GUI
- Report specific
- Data Collector
- Oracle database
- What is the operating system of the affected component?
- What application or device is being used and what version? Below are the links to the currently HSVS-supported applications or devices:
- Capacity Manager Configurations > Supported Storage Arrays and Access Requirements
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_16.html%23 - Cloud Configurations > Supported Systems and Access Requirements
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_20.html%23ww1109387 - Virtualization Manager Configurations > Supported Versions
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_22.html%23ww1098502 - File Analytics Configurations > Data Collector Probes by Storage Type
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_25.html%23ww1098054 - Fabric Manager Configurations > Switch Vendors and Versions
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_27.html%23 - Backup Manager Configurations > Backup Solutions and Versions
https://aptaredocs.veritas.com/10.3.00/#page/Certified%2520Configurations%2520Guide%2F%24H_29.html%23ww1112401
- Capacity Manager Configurations > Supported Storage Arrays and Access Requirements
Log Collection
Proper log collection is dependent on below factors:
- Application or device related to an HSVS data collection issue
- Application or device related to an HSVS reporting issue (where quality or integrity of such data is in question)
- Application or device related to a database issue (where "custom reports" directly query the database of such data)
- Portal performance issues affecting overall portal performance and/or specific reports.
For UNIX portal "performance issues" please refer to the performance script below:
and also gather the HSVS Database Server logs.
For "GUI issues" or "data display issues" gather the HSVS Portal logs located below according to the portal OS type. Below also serves as log collection for general issues focusing on just the portal "front-end" activities (e.g., user interaction, report scheduling, email issues, report formatting, user management, custom report development, etc.)
HSVS Portal
UNIX (tar the following directories and then gzip)
/opt/tomcat/logs/
/opt/tomcat/aptare-instances/portal/logs/
/opt/tomcat/aptare-instances/agent/logs/
/opt/apache/logs/
Windows (zip the following directories)
C:\opt\tomcat\logs\
C:\opt\tomcat\aptare-instances\portal\logs\
C:\opt\tomcat\aptare-instances\agent\logs\
C:\opt\apache\logs\
For "data display issues" also gather the HBSM Data Collector server logs located beloe according to the DC OS type. Below also serves as log collection for general issues focusing on just the data collector.
HSVS Data Collectors (DC)
UNIX (First, run the "checkinstall" command from the particular DC involved, collect the resulting checkinstall output to a file, and then "tar" the following directories, followed by gzip for compression)
/opt/aptare/mbs/bin/checkinstall.sh
Directories:
/opt/aptare/mbs/logs/
/opt/aptare/mbs/rawdata/
/opt/apare/mbs/conf/collectorconfig.xml
Windows (First, run the "checkinstall" command from the particular DC involved, collect the resulting checkinstall output to a file, and then zip the following directories)
C:\opt\aptare\mbs\bin\checkinstall.bat
Directories:
C:\Program Files\Aptare\mbs\logs\
C:\Program Files\Aptare\mbs\rawdata\
C:\Program Files\Aptare\mbs\conf\collectorconfig.xml
For "data display issues" also gather the HSVS Database server logs located below (preferably after the "checkinstall" above) according to the portal OS type. Below also serves as log collection for general issues focusing on just the database server.
HSVS Database server
UNIX (tar the following directories/files and then gzip)
/tmp/scon.*
/tmp/aptare-trans.log
/opt/aptare/oracle/network/log/sqlnet.log
/opt/aptare/oracle/rdbms/log/diag/rdbms/scdb/scdb/trace/
Windows (zip the following directories and files)
C:\tmp\scon.*
C:\tmp\aptare-trans.log
C:\opt\oracle\network\log\sqlnet.log
C:\opt\oracle\rdbms\log\diag\rdbms\scdb\scdb\trace\
CXone Metadata
Tags: IT Analytics,Data Collection,HBSM,APTARE,Veritas,Logs,HSV,HSCR,HSVS,HVSR,HSFR,HFAR
Page ID: 11915