Brocade SMI Agent

Support Information Collection

This section explains how to collect support information in case of any product-related issues.

 

Collect Support Information

Use this procedure to collect all support information in one file. The required information is collected and zipped in a file named "SMISupportFiles.zip". You can specify a location for this file, or use the default location:

• On Linux, Solaris, and AIX:/agent/SupportInfo
• On Windows: \agent\SupportInfo where is the directory where the Brocade SMI Agent is installed.

The zip file contains the following files:

• provider.xml
• jserver.properties
• SMIAgentconfig.xml
• cimom.properties
• SystemInfo.txt
• CIMOM and provider log files, if any

Collecting support information:

1. Launch the Brocade SMI Agent Configuration Tool.
2. Click Collect Information in the menu tree. The content pane displays the current path for the zip file.
3. To change the path of the zip file, type a new path or click Select Folder to browse for the location.
4. Click Apply.

 

XML dump

An XML dump is a file that enumerates all instances of the leaf classes that have a provider support within all the namespaces in the SMI-A. Classes that represent indications (that have the �Indication� qualifier) are not included. The output is in CIM-XML format. This procedure generates an XML dump for use in case of any product-related issues. To generate an XML dump, the SMI Agent server should be running.

Running an XML dump

 

1. Launch the Brocade SMI Agent Configuration Tool.
2. Click Run XML Dump in the menu tree.The content pane displays the current path for the XML file. To change the XML file path, type a new path or click Select Folder to browse for the location.
3. Click Start Server to ensure that the SMI Agent server is running.
4. Click Apply.