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Policy for sales quotes of greater than 5 years
All Hitachi Vantara sold products and solutions can only be configured with a maximum 5 year hardware maintenance/software support term in the Salesforce/FPX Sales Configurator. If sales makes a request of Sales Ops or the Global Renewals teams for more than a 5 year initial term, this article should be utilized by renewals teams to verify the current policy and determine if any exceptions exist for a given product.
Please follow this process to request a term greater than 5 years:
- Review the guidance table below.
- If additional approvals are still required, send your request to the EOSL Extensions dlist and please include the following information:
- Prepare and include a business justification for any request for more than 5 years.
- Specify the product names that are being requested (E.g.: VSP 5600 and Data Networks switch(es), etc.), in the email subject line to help with proper routing of the request.
- Include a link to the quote(s), attached the quote export(s) or provide the quote number(s).
- Note: Data Networks 3rd Party products require that the renewals team secure an extended term quote directly from the vendor.
If the above requirements are not provided, we will request the missing information and it will result in a longer lead and/or response time.
Additional Guidance by Product Line:
| Product Family / Line | Available Term in FPX | Exceptions |
| VSP One Block 20 Series
| 3-7 years* | Updated June 18, 2024 FPX allows initial term for 7 years up to June 30, 2025* FPX allows initial terms for 6 years up to June 30, 2026* *in-flight quotes will be invalidated when date milestone is reached. Quotes will then need to be revised with reduced term. |
| VSP 5200 / 5600 | 3-5 years | Updated May 15, 2024
The above auto-approve exceptions are only for VSP 5200 / 5600. Any other products in a quote must adhere terms in FPX or EOSL guidance specific to those products in this table. |
| VSP E 1090 | 3-5 years | Send exception requests to EOSL Extensions dlist and please include a business justification. Updated May15, 2024
The above auto-approve exceptions are only for the VSP E1090. Any other products in a quote must adhere terms in FPX or EOSL guidance specific to those products in this table. |
| VSP E590 / E790
| 3-5 years | Updated Nov 17, 2023 Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2024. Renewals quoting teams may auto-approve 6 year maintenance terms, however the deal must be in a booked status by March 31, 2025. |
| VSP E590h / E790h | 3-5 years | Updated May 15, 2024 Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by June 1, 2024. Renewals quoting teams may auto-approve 6 year maintenance terms, however the deal must be in a booked status by June 1, 2025. |
| VSP G350 | 3-5 years | Send exception requests to EOSL Extensions dlist and please include a business justification. |
| Third Party including:
| 5 years not to exceed EOSL Date | Our third party partners have standard 5 year max terms similar to Hitachi Vantara. However, if our sales and/or renewals teams can receive a quote directly from the third party vendor for more than 5 years, it does not require approval from Product Support. Note: we should never quote our customer any maintenance for third party products without first having received a quote from the partner. We cannot legally sell a third-party maintenance contract to our customers without first having secured maintenance from the vendor. This policy includes all products sold utilizing Third party SKUs. |
| Compute
| 5 years - not to exceed EOSL Date | Evaluated on a case by case basis. Please include business justification. |
| Compute Advanced Server - HA | 5 years - not to exceed EOSL Date | Evaluated on a case by case basis. Please include business justification. Update as of 2024-02-08: We can only quote up to 5 years for the HA (HPE) servers. The customer will be able to renew for the additional 1-2 years 90 days prior to the expiration of the 5 year contract. There may be options for 6/7 year initial terms in the future. This FAQ will be updated when and if these options are available. |
| HNAS 5300 Series | 3-5 years | Updated June 10, 2024 Year 6 and 7 are no longer available. |
| HNAS 5200 Series | 3-5 years | Updated June 10, 2024 Year 6 and 7 are no longer available. |
| VSP One File 32 | 3-5 years | Updated June 10, 2024 No support beyond year 5 |
| VSP One File 34 | 3-5 years | Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2026. |
| VSP One File 38 | 3-5 years | Renewals quoting teams may auto-approve 7 year maintenance terms, however the deal must be in a booked status by March 31, 2026. |
| HCP G Series | 5 years due to the server and switch components lifecycle limitations | See HCP Platform Technical Refresh |
Additional Notes
Details in this article are subject to change. Additional guidance on other platforms may be added in future versions.
HCP Platform Technical Refresh considerations:
The HCP G11 appliance runs on the Hitachi DS220 Server platform and and Nexus 31108 Ethernet switches. The solution hardware components only come with a 5 year max terms, as they are third party sourced. However, as the 5 year term nears, we offer hardware technology refresh options for the servers and switches which allows the customer to extend the life of the HCP G solution for another 5 years minimum. This tech refresh option has allowed HCP customers the flexibility to update their server and switch components to the latest server and switching technologies which can ultimately enhance the software’s performance.
We do not have the capability to sell the technology refresh with the initial sale, however the HCP appliance has endured by offering technical refresh upgrades every 5-6 years which extends the life of the solution.
What happens in Salesforce when an Extended initial term request is approved
The quoting teams manually add the 2.x renewal extension .S and .P codes with a Quantity of one to the sales quote - (see example below). This does not create an associated entitlement record in Salesforce. It is a placeholder so the renewals team knows there is additional x number of months that will need to be added manually by the renewals team after the initial order is sold. The entitlement representing the additional support term will not show up in Salesforce or Servigistics (spare parts management application used by our spares logistics team) until the renewals team manually processes the renewals line items in the sold order.
Support Center Notes
Updated dates for VSP 5200/5600/E1090 were provided by Ken Kawada on May 12, 2023
CXone Metadata
Tags: Request for 6 years, Request for 7 years, Sales quotes, maintenance extensions
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