How to Collect HNAS Diagnostic Data from the SMU GUI

Content

 

Objective

This guide will provide step-by-step instruction on how to collect HNAS Diagnostic data from the SMU GUI.

Environment

  • Hitachi Network Attached Storage (HNAS)
    • 3100/3200
    • 3080/3090
    • 4000 series

Procedure

1. Login to the System Management Unit (SMU) web server: -- https://xxx.xxx.xxx.xxx/mgr/app/

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2.  Select the tab called "Status and Monitoring"

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3.  Scroll to the bottom of the page, select "Download Diagnostics".

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4.  Leave default options selected and click "Download" once.  Please do no press the Download button again until after you have been prompted to save the .zip file.

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5.  Once saved locally, proceed to https://tuf.hitachivantara.com/upload.php and upload the Diagnostic.zip file to your Service Request.

 

CXone Metadata

Tags: hnas,Data Collection,Diagnostics,Log Collection,HNAS Diags

PageID: 13501

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https://knowledge.hitachivantara.com/Support_Information/Data_Collection/Storage/How_to_Collect_HNAS_Diagnostic_Data_from_the_SMU_GUI
Solution ID
242403050013501
Last Modified Date
09/03/2024 09:03:59 AM
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  • Support Information > Data Collection > Storage
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