Solution Properties
Solution ID:
242403060108760
Last Modified Date:
Thu Sep 05 00:02:10 EDT 2024
Taxonomy Path:
Support Information//Data Collection//Software
Author:
hvuser
Ops Center Automator Logs Collection
Content

Objective

Provide procedure to collect Ops Center Automator logs.

Environment

  • Ops Center 10.x

Procedure

1. Log on to the Ops Center Automator server as root.

2. Create a new empty directory on /tmp directory.  The following example command creates logs directory under /tmp:

mkdir /tmp/logs

3. Run the hcmds64getlogs command to collect the log:

hcmds64getlogs -dir /tmp/logs

 

Below is screen capture example of Ops Center Automator and/or Analytics logs collection:

090240412155138.png
 

Attachments
Service Partner Notes
Employee Notes
Support Center Notes
CXone Metadata

Tags: hcmds64getlogs,Automator Logs,hiaa logs,analytics logs,automator logs collection,analytics logs collection,Ops center logs collection

PageID: 108760