Solution Properties
Solution ID:
242403050096137
Last Modified Date:
Tue Sep 12 12:36:13 EDT 2023
Taxonomy Path:
Support Information//Data Collection//Software
Author:
hvuser
Ops Center Administrator Logs Collection
Content

Objective

Follow this procedure to generate logs for Ops Center Administrator.

 

Environment

  • Ops Center 10.x, 11.x

Procedures

Please follow below procedure to generate Ops Center Administrator logs.

Ops Center Administrator Logs collection:

Using CLI (Command Line Interface) to download Ops Center Administrator maintenance information.

  1. Either open an SSH connection to the VM or open the VMware console and press Alt+F2 to reach the console.
  2. Log in as a root account.
  3. In the terminal, enter the command: /opt/rainier/bin/rainier-getlogs -dir [output-directory].
  4. Check the location of collected log file (rainier-logs.tar.gz) in the specified output directory, and copy the file to your client computer as required.
  5. Upload data to TUF upload page: https://tuf.hitachivantara.com/uploadthru/upload

 

Ops Center Administrator Installation Logs collection:

If the problem is related to upgrade please also collect and upload the files from the below directory:

/var/logs/rainier-install/

 

Additional Notes

Source: Administrator_v10_1_0_User_Guide_MK-99ADM001-02, page 180

Attachments
Service Partner Notes
Employee Notes

On rare occasions when the data obtained through rainier-getlogs is incomplete the logs can be collected manually. The location of the container volumes changes depending on the container engine.

1) Find the path for the data folder of the rainier-rainier container:

Docker:

# find /var/lib/docker/volumes -name "rainier-rainier"

Podman:

# find /var/lib/containers/storage/volumes -name "rainier-rainier"

2) Compress the result using the following as an example:

# tar -zcvf /tmp/rainier-logs.tar.gz /var/lib/docker/volumes/84a644d69776b0d99977d96fe4c0253b2108d2da89e2eb5f75d076d32c36a197/_data

 

Support Center Notes
CXone Metadata

Tags: article:howto,Data Collection,pagetype:knowledgearticle,Ops Center Logs,Administrator Logs,Administrator Log Collection,Administrator Log,Ops Center Administrator Logs,Ops Center Administrator Log
PageID: 96137