• To collect logs from an Extreme 200 Series Switch for troubleshooting

Environment

• Content Platform
• Extreme Networks

Procedure

1. Connect serial cable (pinout varies by product) into console port.
2. Open PuTTY or another terminal emulator.
3. Set the serial connection settings to:
   • 9600 bps 
   • no parity
   • 8 data bits
   • 1 stop bit
   • XON/XOFF flow control
     Do not use hardware flow control. The switch does not use it and will never assert CTS.
     
     

4. Login using (default credentials provided below):
   • user: admin
   • password: leave empty
     
     
5. Enter into Privilege EXEC mode
   
   (Extreme 210)> enable
   
   
6. Disable CLI paging:
   
   (Extreme 210)# terminal length 0
   
   
7. While in Privileged EXEC (enable) mode and having configured the terminal emulator for capture, issue the following command:
   
   (Extreme 210)# show tech-support

Additional Notes

Sources from Extreme Networks:

• https://gtacknowledge.extremenetworks.com/articles/How_To/Getting-started-with-200-Series
• https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-collect-Tech-Support-from-200-Series
• https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-console-into-Extreme-and-Enterasys-switches