General Troubleshoot Questions

1. Was it working before or is this a new setup?
2. What changed recently that might have broken the functionality?
3. Provide a screenshot of the error.
4. If using CCI, provide the command that is producing an error.
   1. What are the HORCM instances related to the problem?
5. If using GUI, provide a screenshot of the error message.
6. What pairs are being affected by the problem?
7. Are the Shadow Image pairs part of a cascade?
8. What is the licensed capacity?
9. What is the type of array model and microcode?

Data Collection

• If using CCI to manage Pairs or if you answered yes to question 4, please review CCI Data Collection or Get Config.
• Upload data to https://tuf.hitachivantara.com/uploadthru/upload.
• Dump collection via Remote Ops (Hi-Track) or customer.