Lumada Support Questions
Content

Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. 

Top Troubleshooting Questions

  1. For this particular product, can you please let me know what you are expecting to see versus what you are observing?
  2. Can you please provide a screenshot of any errors, if any, being displayed?
  3. Does the reported problem always occur or is it transient, meaning it only shows up periodically?
  4. Are you having an issue with displaying graphs/analytics? 
  5. Is there an issue with ingesting data?
  6. Is there a specific error with a Lumada software component?
Attachments
Service Partner Notes
Employee Notes
Support Center Notes
CXone Metadata