| | Thin Image Support Questions |
| Content | Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product. General Troubleshooting Questions - Was it working before or is this a new setup?
- What changed recently that might have broken the functionality?
- Provide a screenshot of the entire screen from when the error occurs.
- If using CCI, provide the command that is producing an error.
- What are the HORCM instances related to the problem?
- If using GUI, provide a screenshot of the error message.
- What pairs are being affected by the problem?
- What is the Snapshot pool ID?
- What is the licensed capacity?
- What is the type of array model and microcode?
Data Collection - If using CCI to manage Pairs or if you answered yes to question 4, please review CCI Data Collection.
- Dump collection via Remote Ops (Hi-Track) or customer.
|
| CXone Metadata | Tags: Thin Image, Triage Questions. Page ID: 25466 |
|