Solution Properties
Solution ID:
242403050020353
Last Modified Date:
Tue Oct 01 18:12:41 EDT 2024
Taxonomy Path:
Support Information//Data Collection//Networking
Author:
hvuser
Brocade VDX Data Collection Review
Content

Overview

  • Directory Structure:
    • Locations of pertinent information in the text files.
  • Types of Data Collections:
      • Switch/Director data collection
        • supportsave
        • supportshow
      • BNA/DCFM data collections
        • BNA switch supportsave
        • BNA server supportsave
          • BNA Client supportsave capture via CLI
          • BNA supportsave from Windows OS via CLI
          • BNA supportsave from Linux OS via CLI
      • Webtools data collections

Directory Structure                             

SSM_User.txt - This list VLAN association and port membership for each VLAN.

RAS.txt - This provides the errdump and any logged errors on the switch.

CEE_User.txt - This log provides the "show ip interface brief". The list ports and their status, simliar to "switchstatus show". Also VLAN and Port-Channel membership. Also - show mac-address-table.

Port.txt - This provides the "portlogdump" information.

FC_Service.txt - This shows ISL information on the switch, switch WWN, IP address and switch name and Fabric Log.

INFRA_User.txt - This provides the "raslog" information, Auidt Log & "SH RUN" of the switch.

INFRA.txt - This log has the "porterrorshow", "portcfgshow" & switch FOS version.

Procedure

HOW TO GATHER A COPY SUPPORT

  1. Log in to the switch.
     

  2. In privileged EXEC mode, enter the 'copy support' command to capture the supportSave data.
     

    The copy support command has options to copy the supportSave files to a remote server using

    FTP or SCP, or you can save to a local USB device. You can use the command in a single

    command line, or in interactive mode.

    The following example uses the single command line mode to copy the supportSave files to a

    remote host using FTP.

    switch# copy support ftp host 10.38.33.131 user admin directory 108

    Password: *****

    The following example uses the interactive form of the command and FTP:

    switch# copy support-interactive

    Server Name or IP Address: 10.38.33.131

    Protocol (ftp, scp): ftp

    User: admin

    Password: *****

    Directory:/home/admin/support

    VCS support [y/n]? (y): y

 

 

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