Procedure
1. Login to the System Management Unit (SMU) web server: -- https://xxx.xxx.xxx.xxx/mgr/app/
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2. Select the tab called "Status and Monitoring"
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3. Scroll to the bottom of the page, select "Download Diagnostics".
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4. Leave default options selected and click "Download" once. Please do no press the Download button again until after you have been prompted to save the .zip file.
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5. Once saved locally, proceed to https://tuf.hitachivantara.com/upload.php and upload the Diagnostic.zip file to your Service Request.