How to Collect HNAS Diagnostic logs from the SMU GUI

Updated 11/28/2025 04:17:29 PM by jlemusarriaga

Summary

When a problem or event occurs on the Hitachi Network Attached Storage (HNAS) System, it is normal that Hitachi Vantara Global Support Center requests a log data collection from you when a support case is handled. This diagnostic information contains product specific logs, configuration files, and system data from the cluster.

Objective

Obtain the support bundle which contains the Hitachi Network Attached Storage (HNAS) internal logs by using the System Management Unit (SMU) when requested by Hitachi Vantara Global Support Center. The diagnostic information obtained by using this article can be uploaded to the Technical Upload Facility (TUF), using the support case number.

Environment

Hitachi Network Attached Storage (HNAS) 15.3 and earlier.

Procedure

2. Select the tab called Status and Monitoring:

3. Scroll to the bottom of the page, select Download Diagnostics:

4. Leave default options selected and click Download once:

CAUTION: Please do no press the Download button again until after you have been prompted to save the .zip file .

5. Once saved locally, proceed to https://tuf.hitachivantara.com/upload.php and upload the Diagnostic.zip file to your Service Request.

Keywords: HNAS Diags Diagnostics SMU DataCollection HNASDataCollection LogCollection Logs GUI raexternalrequest