Procedure
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Connect to SMU (system management unit) using Putty application.
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Log in with the manager credential.
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Change user to root using su command.
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Execute /usr/local/bin/smu-getlogs command.
Example:
login as: manager
Using keyboard-interactive authentication.
Password:
Available servers:
==================
1) 192.0.2.210 HNASDEMO
Please choose a server, or type 'q' to exit to a bash shell.
Server: q
[manager@SMU300 ~]$ su - root
Password: <Default password is nasdamin>
[root@SMU300 ~]# /usr/local/bin/smu-getlogs
Collecting logs...
Creating archive...
SMU logs saved to:
/root/SMU300.sydfcs.hds.com_smu_logs_2017-01-09_1349+1100.zip
5. Transfer this file (/root/SMU300.sydfcs.hds.com_smu_logs_2017-01-09_1349+1100.zip) out from SMU, upload to support case for further analysis.