CR210H / CR220H Log Collection

 

The customer and/or CE should be connected directly to the maintenance port to obtain logs.

Note: This model server does not have a pre-configured IP address similar to the CR220xK. So the IP address be requested in step 2 would need to have been setup by the CE or customer prior. If assistance is needed with this, please contact support or your local CE.

1. Launch the browser of the administrative system console terminal.
2. Enter "http://<IP Address>" in the address. (As for the IP address, consult customers.) 
   The factory default settings of the network of the management interface are as follows. 

   IP address	: Not set
   Subnet mask	: Not set
   Default gateway	: Not set
   DHCP	: used

3. When the connection is successfully established, the login screen is displayed in the browser. 
   Log in using "user01" as [Username] and "pass01" as [Password]. 
   
4. Select the [Logs] tab, and press the [Download Logs] button. 
   
5. Save the file and upload to TUF. 
   https://tuf.hitachivantara.com/upload.php

 

Alternative Method

If unable to use specified IP address for server or it is unknown, you can place the server into 'maintenance' mode.

1. When the LAN cable of the customer is connected to the management interface connector, check that the Web Console function is not used by the customer, and ask the customer to disconnect the cable.
2. To set the management interface to maintenance mode, hold down the 'FN' button (Function) for 10 seconds or more until the ERROR LED begins to blink. 
   The server is in maintenance mode when the ERROR LED is blinking. 
   (If the management interface is connected to LAN, it cannot be set to the maintenance mode.) 
   The factory default settings of the network of the management interface are as follows. 

   IP address	: 192.168.0.1
   Subnet mask	: 255.255.255.0
   Default gateway	: Not set
   DHCP	: disabled

    
   In the maintenance mode, ERROR LED is blinking. 
   When one of the following conditions is satisfied, the maintenance mode is canceled. 
   - In the maintenance mode, the FUNCTION BUTTON is pressed for 10 seconds or more until the ERROR LED stops blinking. 
   - The maintenance mode continues for about 30 minutes. 
   When the maintenance mode is canceled, ERROR LED returns to the original status. 
   Note that the maintenance mode is not canceled by rebooting the system, turning the system off, or disconnecting the AC power supply.
3. The mainenance operator connects the PC for maintenance to the management interface connector with a LAN cross cable. 
   
4. Launch the browser of the administrative system console terminal.
5. Enter "http://192.168.0.1" in the address.
6. When the connection is successfully established, the following login screen is displayed in the browser. 
   Log in using "user01" as [Username] and "pass01" as [Password]. 
   
7. Select the [Logs] tab, and press the [Download Logs] button to save the logs collected by BMC. 
   
8. Save the file and upload to TUF. 
   https://tuf.hitachivantara.com/upload.php
9. Press the [Logout] button in the upper-right of the screen to log out from Web Console. 
   If the user does not log out and closes the browser, the status that the user logs in continues until the user is automatically logged out in about 30 minutes. 
   Therefore, each time the user closes the browser without log out, a new user cannot log in until 30 minutes has elapsed.
10. Remove the LAN cross-over cable from the management interface connector.
11. Keep pressing the Function switch for 10 seconds or more to cancel the maintenance mode. Check that ERROR LED is not blinking. 
    When the maintenance mode is canceled, ERROR LED returns to the original status. 
    When one of the following conditions is satisfied, the maintenance mode is canceled. 
    - In the maintenance mode, the Function switch is pressed for 10 seconds or more. 
    - The maintenance mode continues for about 30 minutes. 
    
    Note that the maintenance mode is not canceled by rebooting the system, turning the system off, or disconnecting the AC power supply.
12. If customer's LAN cable was connected to the management interface connector before, ask the customer to reconnect the cable. ask the customer to reconnect the cable, ask the customer to reconnect the cable.