| | Objective | To help Hitachi Vantara efficiently diagnose and progress your issue, specific diagnostic information and logs my be required. This article provides an overview of the information typically requested and includes links to product‑specific articles that explain how to collect the necessary information for your environment.
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| Environment | Hitachi Vantara Supported Products |
| Procedure | Use the procedures in these topics to collect the data to assist Hitachi Vantara with the required information to analyze your problem, if you click on the relevant heading below, it will expand the section and provide you with access to a link to relevant article(s) to assist you. To expedite the troubleshooting process, please also review and answer in your Case the Triage Questions for your product.
 Storage (Block) In this category, you will find links to data collection procedures for Storage (Block) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be:
- VSP One Block
- VSP 5000
- VSP E
Click here to access Articles
 Content (Object) In this category, you will find links to data collection procedures for Content (Object) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - VSP One Object
- Hitachi Content Platform (HCP)
- Hitachi Content Platform Cloud Scale (HCP-CS)
Click here to access Articles
 File (NAS) In this category, you will find links to data collection procedures for File (NAS) products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - VSP One File
- Hitachi NAS Platform 5000 (HNAS 5000)
- Hitachi NAS Platform 4000 (HNAS 4000)
Click here to access Articles
 Connectivity (Networking) In this category, you will find links to data collection procedures for Networking products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - Cisco
- Broadcom (Brocade)
- Extreme Networks
Click here to access Articles
 Servers In this category, you will find links to data collection procedures for Server products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: Click here to access Articles
 Software In this category, you will find links to data collection procedures for Software products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: Click here to access Articles
 Remote Ops In this category, you will find links to data collection procedures for Remote Ops products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - Remote Ops Agent
- Remote Ops SVP Agent
- Remote Ops Monitor
Click here to access Articles
 Data Protection In this category, you will find links to data collection procedures for Data Protection products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - Hitachi Data Protection Suite (HDPS)
- Hitachi Protection Platform (HPP)
Click here to access Articles
 Operating Systems (GetConfig) In this category, you will find links to data collection procedures for Operating systems using the Hitachi Vantara Get Config tool. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Click here to access Articles
 Converged Infrastructure In this category, you will find links to data collection procedures for Converged Infrastructure products. The resources provided explain how to collect logs, configuration details, and performance data needed to help diagnose issues and support efficient problem resolution. Some examples of products in this category would be: - UCP Advisor
- UCP Director
- UCP for SAP HANA
Click here to access Articles Uploading Files to Hitachi Vantara Once you have gathered the relevant logs, in the section below you can also find details in below on how to upload the relevant logs to your case via TUF. When working on a case, it is common for the Hitachi Vantara Global Support Center (GSC) to request additional information from the affected product for analysis, like system logs or screenshots, these files are uploaded to Technical Upload Facility (TUF). Click here to access TUF.
For more details on TUF and procedures you can view the TUF section here TUF
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| CXOne Metadata | CXOne URL: https://knowledge.hitachivantara.com/Support_Information/Data_Collection CXOne Tags: article:topic-category, TUF Upload, Data Collection, pagetype:knowledgearticle, upload, Technical Upload Facility CXOne Page ID: 1385 |
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