General Network Troubleshooting Support Questions
Expedite the troubleshooting process for the most common issues by reviewing and answering the following questions for your product.
Top Troubleshooting Questions
- For this particular product, can you please let me know what you are expecting to see versus what you are observing?
- Can you please provide a screenshot of any errors, if any, being displayed?
- Does the reported problem always occur or is it transient, meaning it only shows up periodically?
- Is this a new configuration or a pre-existing configuration that was working previously?
- Are you seeing disconnects? Frame drops? Packet drops?