HPtM Data Collection
HPtM Data Collection
Collect the following when a HiCommand Protection Manager problem occurs.
Description of the problem
a. Error code of the most recent failure(s).
b. Command and arguments that generated the failure.
c. Date and time of the most recent failure.
d. When did the first failure occur?
e. Did the command ever work successfully? If so, when?
f. What is the name of the server that the command was run on?
GetConfig
Run GetConfig on all clustered application nodes and the HPtM Backup Server
Note: GetConfig will capture the HPtM logs for you - so there is no need to run the next step if you run GetConfig.
HPtM Data Collection
Manual HPtM data collection can be run on all clustered application nodes (ie. Exchange nodes) and the HPtM Backup (maintenance) Server. Run the following command:
[HPtM-installation-path]\bin\util\drm_log.bat C:\TEMP\drmlogs
This will collect all HPtM configuration files and logs.
Subsystem Information
Collect subsystem information including Model type, serial number, and microcode version. Collect a DF Trace or RAID Dump if requested by GSC.
HDLM
If HDLM is installed on any server in the HPtM configuration, please collect the DLMgetras output.
VSS
For advanced VSS related HPtM problems, it may be required to configure each server to collect the detailed VSS Trace Log (requires a reboot) and then duplicate the problem.