Skip to main content
Outside service Partner
Hitachi Vantara Knowledge

Replacing the Hitachi Vantara-supplied SVP

Use the following information to detect SVP failures and replace the physical SVP if necessary.

ImportantThe Hitachi Vantara-supplied SVP can only be installed, upgraded, or replaced by a Hitachi Vantara representative or an authorized service provider. Contact a Hitachi Vantara representative for more information about installing, upgrading, or replacing a Hitachi Vantara-supplied SVP.

Detecting SVP failures

SVP failures are detected and resolved using the following methods.

Failure detection method How a failure is detected Action to be taken

Hi-Track Remote Monitoring System

No report from the agent during a 24-hour health check

Hi-Track detects SVP failure -> SVP replacement. For information about Hi-Track, go to the Hi-Track website: http://hitrack.hds.com/.

Hitachi Command Suite (HCS)

RMI connection error (not alert)

See the Hitachi Command Suite Administrator Guide (MK-90HC175).

Hitachi Storage Advisor (HSA)

Hardware alerts appear in Alert tiles, along with drill-down views for detailed information.

See Hitachi Storage Advisor User Guide (MK-94HSA004).

Replacing the physical SVP

If the physical SVP supplied by Hitachi Vantara must be replaced, users back up the configuration and then return the failed SVP to Hitachi Vantara. When users receive the new SVP, they restore the configuration using the backup from the failed SVP.

The procedures for backing up and restoring the SVP configuration are in the Hardware Guide for your system.

Recovering the operating system

Recovery of the SVP operating system is achieved using Operating System Recovery Tool (OSRT).

The SVP supports OSRT as a backup solution for the C: partition. With this tool, users or CEs can back up the C: partition and restore it at any time, without requiring a USB. This tool can recover the SVP from OS or data corruption on the C:\ partition.

Backing up the OS

  1. Start the SVP.

  2. At the Basic Input/Output System (BIOS) screen, press F8.

  3. Select a partition for the backup.

  4. Exit the BIOS and restart the SVP.

Restoring the OS

  1. Start the SVP.

  2. At the BIOS screen, press F8.

  3. Select an image to restore.

  4. Exit the BIOS and restart the SVP.

Configuring the replacement physical SVP

If you receive a replacement physical SVP, prepare the SVP for use.

Procedure

  1. Identify the local-area connection assignments for the SVP ports.

  2. Rename the four internal SVP network adapters.

  3. Configure the SVP for bridge mode or change the default TCP/IP settings of the SVP network ports for your subnet.

  4. Install the Hitachi Device Manager - Storage Navigator software.

  5. Install the Hi-Track Remote Monitoring system.

    Steps 1 through 4 are described in the procedures that follow. For information about installing Hi-Track, go to http://hitrack.hds.com/.

Mapping the internal SVP network adapters

The SVP has four internal network adapters that correspond to four external RJ-45 jacks. When you receive a new SVP, use the following procedure to assigning the adapters to Local Area Connection numbers.

Procedure

  1. If any LAN cables are connected to the SVP ports, disconnect them.

  2. Click Control Panel Network and Sharing Center.

  3. Click Change adapter settings.

  4. Verify that all four SVP LAN adapters are recognized, but disconnected, and that the local-area connection numbers are assigned as 5, 6, 7, and 8.

  5. Connect an Ethernet cable to the LAN1 port on the SVP.

    Local Area Connection 7 is assigned to the LAN1 port.
  6. Remove the Ethernet cable from the LAN1 port and connect it to the LAN2 port on the SVP.

    Local Area Connection 6 is assigned to the LAN2 port.
  7. Repeat step 6 with the LAN3 and LAN4 ports on the SVP.

    When you connect the Ethernet cable to these ports, Local Area Connection 8 will be assigned to the LAN3 port and Local Area Connection 5 will be assigned to the LAN4 port.
    NoteVerify that no IP address is configured for the SVP LAN ports. Otherwise, the storage system could become blocked.

Renaming the internal SVP network adapters

Procedure

  1. Right-click LAN1 (Local Area Connection 4), and then click Rename.

  2. Change the name to Management(User).

  3. Repeat step 1 and step 2 to rename the other three SVP network adapters as follows.

    Change the name of this SVP adapter... ...to this name Adapter configuration
    LAN1 Management(User) Bridge for the management LAN
    LAN2 Maintenance Maintenance LAN
    LAN3 Management(CTL1) Management LAN
    LAN4 Management(CTL2) Bridge for the management LAN
  4. Leave the Network Connections window open. Then either configure the SVP for bridge mode or configure the IP addresses for the SVP LAN ports to match the IP addressing scheme of your subnet.

Setting the IP address

After renaming the internal SVP network adapters, perform the initial startup procedures to specify the IP addresses for the SVP and storage system.

  1. Connect a PC to the LAN2 port on the SVP.

  2. Log on to the SVP using the Remote Desktop Connection:

    1. Configure the PC to use an IP address of 10.0.0.xxx, where xxx = 1-99 or 101-254, and a subnet mask of 255.255.255.0.

    2. Click Start All Programs, and then click Accessories Remote Desktop Connection.

    3. In the Computer field, type 10.0.0.100 and click Connect.

    4. In the Windows Security screen, type SVP-PC\SVP in the top field and raid-login in the bottom field.

    5. Click OK.

    6. If prompted that the identity of the remote computer cannot be verified, click Yes to continue.

  3. In the Remote Desktop Connection window, click Control Panel Network and Sharing Center.

  4. Click Change adapter settings.

  5. In the Network Connections window, right-click the Management(CTL1) network adapter, which corresponds to SVP physical port LAN3, and click Properties.

  6. In the Local Area Connection Properties window, double-click Internet Protocol version 4 (TCP/IPv4) or Internet Protocol version 6 (TCP/IPv6), depending on the IP addressing schemes used on your subnet.

  7. In the dialog box, click Use the following IP address.

  8. Enter the IP address, subnet mask, and gateway settings in the appropriate fields, and then click OK.

  9. Click OK to close the Local Area Connection Properties window.

  10. In the Network Connections window, right-click the Management(CTL2) network adapter, which corresponds to the LAN4 port on the physical SVP, and click Properties. Then repeat steps 3 through 7 to assign the TCP/IP settings for this network adapter.

  11. Close the Network connections window.

Configuring bridge settings

If your environment requires the SVP to operate in bridge mode, you can configure the SVP to operate in bridge mode after you rename the four internal SVP network adapters. In this mode, SVP ports LAN3 and LAN4 connect to the LAN management port on each controller.

Procedure

  1. In the Network Connections window, click the LAN1 adapter, and then hold down the Ctrl key and click the LAN3 and LAN4 network adapters.

  2. Right-click the mouse and click Bridge Connections.

    A new instance of Network Bridge appears.
  3. Right-click the Network Bridge icon, and then click Rename.

  4. Change the name to ManagementBridge. Type this name as one word, with no spaces.

  5. Right-click the ManagementBridge icon, and then click Properties.

  6. Click Internet ProtocolVersion 4 (TCP/IPv4).

  7. Configure the following IP settings for ManagementBridge:

    • IP address : 192.168.0.15 (default)
    • Subnet mask: 255.255.255.0
  8. Click Advanced, and then click the WINS tab.

  9. Under NetBIOS setting, click Disable NetBIOS over TCP/IP, and then click OK.

  10. Right-click the Maintenance icon (LAN2), and then click Properties.

  11. Click Internet ProtocolVersion 4 (TCP/IPv4).

  12. Configure the following IP settings for Maintenance (LAN2):

    • IP address : 10.0.0.100 (default)
    • Subnet mask: 255.255.255.0
  13. Click Advanced, and then click the WINS tab.

  14. Under NetBIOS setting, click Disable NetBIOS over TCP/IP, and then click OK.

  15. Click OK to apply the settings and close the Local Area Connection Properties window.

  16. Close the Network Connections window.

Installing Hitachi Device Manager - Storage Navigator

The procedure for installing the Device Manager - Storage Navigator software takes approximately 10 minutes.

Procedure

  1. Connect a PC to the LAN2 port on the SVP.

  2. Insert the attached SVP firmware media into the PC's CD drive or DVD drive.

  3. On the root folder of the SVP firmware media, right-click Setup.exe, and then click Execute as Administrator.

  4. In the Choose Setup Language window, click a language, and then click Next.

    The Preparing Setup window appears while the software is prepared for installation.
  5. At the Install Shield window, click Next.

  6. At the License Agreement window, accept the terms of the license agreement, and then click Next.

  7. At the next window, specify the folder where Device Manager - Storage Navigator will be installed. Either accept the default folder shown in the window or click Browse to select a different folder.

  8. If a confirmation window appears, click Yes. If the Windows Security Alert window appears, click Allow access.

    A status bar shows the progress of the installation.
  9. When the following completion message appears, perform one of the following steps:

    • To continue, click The setting has been completed. I will continue installation and updating of the software.
    • To set port numbers, firewall settings, and anti-virus software, click The setting is not completed. I will install and update the software after I complete the setting.
  10. Click Finish.

  11. At the Environmental Settings window, click IPv4 or IPv6, and then enter the IP address of the SVP and click Apply.

    NoteIf you do not want to configure the SVP IP address at this time, click Cancel. When you are ready to specify the IP address, restart the SVP, and then set the SVP IP address using the procedure under Setting the IP address.