Setting the date and time
You can change the date and time for the controller clock and the SVP clock.
Changing the controller clock settings
Complete the following steps to change the date and time on the storage system controller.
- If you change the system date and time when the currently set date and time is after the real time, the configuration information might not be backed up. To prevent this from happening, move the existing backup file to another folder and then change the system date and time.
- The date and time cannot be changed while a different user is accessing the storage system.
- If you use the SVP, make sure to also update the system date and time on the SVP.
- To use the NTP server, make sure to use the port number 123 for communications between the storage system and the NTP server. Therefore, configure the network settings between the storage system and the NTP server so that the communications using the port number 123 are established.
- If you specify the IP address of the NTP server in IPv6 address format, do not use the following IP addresses:
- Invalid value: [::]
- Loopback address: [::1]
- Multicast address: [FF00:: - FDFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF:FFFF]
- IPv4-mapped IPv6 address: [::FFFF:(IPv4)]
- Link-local address: [FE80::]
- Global unicast address: [2001::]
- Global unicast address: [2002::]
- If the time setting cannot be performed by using the NTP server, take actions by referring to Other errors.
Before you begin
- You must have the Storage Administrator (View & Modify) role to perform this task.
Procedure
In the maintenance utility Administration tree, select Date & Time.
The current settings are displayed.Click Set Up.
Change the settings as needed, and either click Apply to save them, or click Cancel to close the window without saving the changes.
Changing the SVP clock and time zone settings
Before you begin
- The management client must be connected to the LAN 2 port on the SVP.
- The management client must have already established a remote desktop connection with the SVP. Note that the connection cannot be established when you use Remote Desktop Session Host.
- If storage systems are registered in the Storage Device List, click Stop Service for all registered storage systems in the Storage Device List window before changing the SVP clock settings.
Procedure
Log in to the management client that is connected to the SVP.
On the Windows 8.1 desktop, click
.Click Clock, Language, and Region.
Click Date and Time.
Click Change date and time.
In the Date and Time Settings window, set the date and time, and then click OK to save the settings.
Click Change time zone.
In the Time Zone Settings window, select the time zone, and then click OK.
NoteIf you do not restart the background service, the time zone change is not reflected. When the time zones remain different between the SVP and the storage system, this condition can cause error conditions.
Other errors
The following table lists other errors that occur in Device Manager - Storage Navigator (HDvM - SN) and provides recommended actions for resolving the errors.
Error condition | Probable cause / Recommended action |
| Configuration information displayed in HDvM - SN and controller configuration information might not match. Click in the Device Manager - Storage Navigator main window to reload configuration information.If the problem persists, contact customer support. |
The firmware on the SVP is upgraded or downgraded. |
|
The HDvM - SN service stopped unexpectedly and then it is restarting. Troubleshooting code: TRSTNA000007 | Wait for 3 minutes. If the error condition does not resolve after waiting for 3 minutes, stop the storage system by Storage Device List and restart it. If the HDvM - SN service does not recover, restart the SVP. If the HDvM - SN service does not recover after restarting the SVP, stop the service by Storage Device List, and update the storage management software and SVP software. If the HDvM - SN service does not recover after updating the storage management software and SVP software, change the virtual memory settings, and then restart the SVP. If the HDvM - SN service still does not recover, uninstall HDvM - SN, install HDvM - SN again, and then register the storage system. |
HDvM - SN processing is temporarily delayed. | Internal processing (for example, configuration change, P.P. check, operational information acquisition) might be running on the SVP. |
Installing of signed SSL certificate fails. | The passphrase for the SSL certificate might be set. Release the passphrase. If needed, see Releasing an SSL certificate passphrase. |
The message "34062-203102 The storage system is busy." appears during the Syslog settings to send alert notification messages or audit log files. | This error occurs while the HDvM - SN service status is Ready. Take actions by following the error message, and then retry the Syslog settings. If this problem occurs again, take either of the following actions, and then retry the settings:
|
An error (0002-009000) occurs while you are using HDvM - SN. | Another management client might be changing the HDvM - SN settings. Close all windows, check that maintenance personnel are not using the storage system, and then log in to HDvM - SN again. If other than above, restart the SVP, and then log in to HDvM - SN again. |
A message is displayed indicating that the exclusive setting cannot be released, a different user is using the resource, or a different user is locking the resource. | Take the following actions:
If this problem persists, restart the SVP. |
In the Operation Lock Properties window, Locked is displayed for system lock status and Unlocked is displayed for resource group status. | Restart the SVP, and then log in to HDvM - SN again. |
Failed in the certification of the user. appears when you create a configuration report of a storage system and try to view it in a browser. | Close the tab of the configuration report or the window, and then open it again. If the problem cannot be solved, take the following actions:
Otherwise, you can display the configuration report by logging in to HDvM - SN using HTTP. Note: You cannot connect HDvM - SN that operates on Adobe AIR by using HTTP (only HTTPS connection is available). |
HDvM - SN operation is slow, although the hardware requirements for the SVP are satisfied. | Verify that no virus detection program is running on the SVP. For more information, see Preventing errors while using virus detection programs on the SVP. |
You cannot resolve an error condition. |
|
When you open the Tool Panel dialog box while Microsoft Edge Developer Tools is open, an error message is displayed on the Developer Tools console. | Change the Microsoft Edge browser setting as follows:
|
When you open the window for updating the firmware, a window for one of the following messages appears, and the firmware cannot be updated:
"The firmware is being updated." | Forcibly release the system lock, and then update the firmware again. Note that the system lock can be forcibly released even if System Unlocked is displayed as the status at the upper right of the Maintenance Utility window. |
Edit is clicked, but error "21041-007018" occurs and the storage system information cannot be changed. | The Storage Device List might not have been started with administrator permissions.
|
Start Service or Stop Service is clicked, but error "21041-007019" occurs. Otherwise, storage systems cannot be deleted from the Storage Device List. | The Storage Device List might not have been started with administrator permissions.
|
A storage system is clicked in a Storage Device List window, the login window for Storage Navigator is not opened. | The Storage Device List might not have been started with administrator permissions.
|
An error (21443-200026) occurs while installing the storage management software or the SVP software. | The port number of the port number key name "RestAPIServerStop" might be the same as the port number of other software. Use the following procedure to install the software again:
|
An error (21443-200017) occurs while the storage management software or SVP software is updated and removed. | This error occurs under the following conditions:
|
An error (21041-007006) or (21041-007008) occurs when you click Apply on the Add System window. | The connection between the SVP and the storage system has failed. Make sure that the following conditions are satisfied:
If you want to create a device icon when the running storage system is not connected to the Management LAN, select Manual and then enter the values for the required fields. |
After the server certificate for the syslog server, the key management server, or the external authentication server is set, you cannot communicate with the server. |
|
In Microsoft Edge, the following pop-up window appears when you open the HDvM - SN secondary window: "Microsoft Edge has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." | Third-party browser extensions might be enabled. Disable third-party browser extensions as follows:
|
In Microsoft Edge, the following message appears at the upper right of the browser window when you open the HDvM - SN secondary window: <file name>.jnlp was blocked because this type of file can harm your device. | Open the HDvM - SN secondary window after performing the following procedure:
|
In the maintenance utility, when a firmware update window opens, a message prompting you to save the jnlp file appears. <file name>.jnlp was blocked because this type of file can harm your device. | For Microsoft Edge and Google Chrome: Click Other actions > Save to save the file. Internet Explorer: Configure Internet Explorer so it saves encrypted pages to disk (click Tools > Internet Options > Advanced, and then clear Do not save encrypted pages to disk). |
The window displaying "Please wait ... Storage Navigator is loading" remains open and you cannot log in. | The IP address of the SVP might have changed. To update the IP address in the Storage Device List, click SVP IP Address (upper right corner of Storage Device List window), click Change SVP IP Address, and enter the IP address. Then click Start Service. |
|
|
Error message 20121-107091 appears. | When you download a file, make sure you click the Save button within 30 minutes after the window for selecting a download destination folder appears. If you click the Save button after 30 minutes have elapsed, an error message (20121-107091) appears. If this error message is displayed, retry downloading the file. |