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Monitoring alerts and events

You can monitor alerts and events in various ways including email, the management interfaces, as well as using the Windows Event Log.

Email notification allows you to receive and view alerts sent by email. Alerts that are reported through email are the same as the SIM information that is displayed in the Alert window or reported through an SNMP trap. For more information about how to configure email notification, see Setting up email notifications.

If you have set up logs to be automatically transferred to a syslog server, you can check the messages on the syslog server to view any alerts on log transfers. For more information about how to configure log transfers, see Logging.

If you have configured SNMP traps, you can view SNMP trap information in the maintenance utility. For more information about using SNMP, see About SNMP and Configuring SNMP traps.

Monitoring SIM alerts in Device Manager - Storage Navigator

The Alert icon at the top of the Device Manager - Storage Navigator main window indicates whether service information messages (SIMs) have been issued by the storage system. Use the following procedure to view the list of SIMs issued by the storage system and identify the error conditions that need to be resolved.

Procedure

  1. In the Device Manager - Storage Navigator main window, click Alert.

    GUID-E93E58B6-9F19-4B86-813F-E6AC5FE846AF-low.png
  2. To check the details of an alert, select and right-click the alert, and then click Detail in the pop-up menu.

  3. If any of the following SIM reference codes are listed, you must resolve the error (xxx indicates the pool ID):

    • For Thin Image: 601xxx, 602xxx, 602fffff, and 624000.

      For details about resolving the error condition, see the Hitachi Thin Image User Guide.

    • For Dynamic Provisioning: 620xxx, 621xxx, 622xxx, 624000, 625000, and 626xxx.

      For details about resolving the error condition, see the Provisioning Guide.

Setting up email notifications

For details about the format of alert notification emails, see Alert notification email.

Before you begin

  • You must have the Storage Administrator (View Only) or Storage Administrator (Initial Configuration) role to perform this task.

Procedure

  1. In the maintenance utility Administration pane, select Alert Notifications.

  2. To send email notices, click Enable, next to Email Notice. Click Disable to not send email notices.

    GUID-A59BF3E6-A46C-4ECE-96EF-F4FA122A3929-low.png
  3. Click Add to add an email address to the list of registered addresses.

    GUID-33E4B455-D6C7-4EF5-8BB5-79732BE0A01A-low.png
  4. Enter the email address and then use the pull-down menu to select the type of address: To, Cc, or Bcc.

  5. Click OK to save the email address and close the dialog box.

  6. Enter an email address in Email Address (From).

  7. Enter an email address in Email Address (Reply To:).

  8. In Mail Server Settings, select the mail server type: Identifier, IPv4, or IPv6.

  9. To use SMTP authentication, click Enable.

  10. In Account, enter an SMTP account name.

  11. In Password, enter the SMTP account password.

  12. Click Apply to save the changes and close the Set Up Alert Notifications window.

    NoteIf SIMs are not transferred through email, verify the settings in the procedure. If all settings are correct, verify the settings and operating conditions of the mail server itself, and the operating conditions of the Management LAN.

Checking storage system alerts by using the maintenance utility

When a notification consisting of information about the detection of a failure in the storage system is sent via Health Status, an email message, or an SNMP trap message, you can check the alert information by using the maintenance utility, and then take appropriate action.

Before you begin

The logged-in user must be registered in the Maintenance user group (a built-in user group).

Procedure

  1. In the navigation bar, click Settings and then select Maintenance Utility to open the maintenance utility.

  2. Click the Alerts tab to display the list of alerts.

  3. Check the alerts and then take appropriate action based on the notification information.

    TipFor details about alerts, see the Provisioning Guide.
  4. In the maintenance utility, click Log Out.

Using the Windows event log

Some failure information is output to the Windows event log.

Monitoring the system log using the Windows event log

You can manage the Windows error information by outputting failure information to the event log.

Before you begin

  • The storage system status in the storage device list must be READY.

Procedure

  1. Open a Windows command prompt with administrator permissions in SVP.

  2. Execute the following command to move the current directory:

    cd /d C:\Mapp\wk\model-identification-number\DKC200\mp\pc
    • The default installation directory is C:\Mapp:<installation-directory-of-SVP>
      Note
      • C:\Mapp indicates the installation directory of Device Manager - Storage Navigator. If you specified another directory, replace C:\Mapp: with the specified installation directory.
      • Without moving the current directory, failure information is not output to the Windows event log if you execute the batch file in step 3.
    • model-identification-number: Use the format <First 2 digits of firmware version><model-name><serial-number>, where <model-name> is 6000 for VSP E990 and 8000 for VSP E1090.

      For example, for a VSP E990 that has the serial number 400102, the value is 936000400102.

  3. Execute the following batch file:

    eventlog.bat action monitoring-period
    • action: Specify one of the following:

      0: Stop outputting failure information

      1: Start outputting failure information

      when this parameter is omitted, 0 is set.

    • monitoring-period: If you specified 1 for action, specify the monitoring period, from 5 to 720 minutes.
    • A space is required between eventlog.bat and action.
    • A space is required between action and monitoring-period.
    • The command prompt is displayed if the command finishes without any errors.
  4. Close the command prompt.

Viewing the system log in the Event Viewer

You can view the Windows event log which is output to the SVP.

Procedure

  1. From the Windows start menu, click Control Panel > System and Security > Administrative Tools > Event Viewer.

  2. Click Windows Logs > Application in the left pane. GUID-B1A23867-AB3D-4BD0-BC2F-80B83CCACEE5-low.png

Output example

The storage system delivers a report after you send failure information to the event log.

The storage system failure information looks similar to the following example.

GUID-5BB47B63-7085-4CC2-AF53-8075174CCF22-low.png
# Item Description
1 Overview of the event info Displays the overview of the event information
2 Detail of the event info Displays the selected information

Date: Date of the event occurrence

Time: Time of the event occurrence

Machine: Model name and serial number of the storage system

Refcode: Reference code*

Detail: Detailed failure information*

ActionCode: Includes action code, expected failure parts, and location. A maximum of 8 failure information can be shown.

3 Log name Displays the log type

This is always displayed as "Application"

4 Source Displays the name of the application which issued the event

This is always displayed as "Hitachi Storage Navigator Alert Module"

5 Event ID Displays the event ID

This is always displayed as "10"

6 Level Displays the event alert level

  • Error: Acute or Serious
  • Warning: Moderate
  • Information: Service
7 User This is always displayed as "N/A"
8 OpCode This is always displayed as blank
9 Logged Displays the date and time when the event log was registered
10 Task category This is always displayed as "None"
11 Keywords This is always displayed as "Classic"
12 Computer Displays the computer name on which the event occurred

*For reference code, failure details, and alert level, see the SIM Reference Guide.

Events that do not affect the operation of the storage system

Occurrence of the following events does not affect the operation of the storage system:

NoteThese events can be ignored.
Event Timing of occurrence of event

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

DkcMan.exe

Module in which an error occurs:

ntdll.dll orjvm.dll

Exception code: 0xc0000005

This event might occur at the following timing:
  • When the storage management software is updated
  • When the SVP is shut down or rebooted

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

KickJava.exe

Module in which an error occurs:

SVPCMN32.dll

Exception code: 0xc0000005

This event might occur when the service of the storage system is stopped.

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

MpcL7Comm.exe

Module in which an error occurs:

MpcL7Mem.dll

Exception code: 0xc0000005

This event might occur at the following timing:
  • When the services on the storage system stop
  • When the storage management software is updated
  • When the SVP is shut down or rebooted

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

RestPush_Base.exe

Module in which an error occurs:

jvm.dll

Exception code: 0xc0000005 or 0xc000041d

This event might occur when the service of the storage system is stopped.