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Accessing the storage system

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You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Child Topics

Initial setup of the management client

The management client is the computer used to log in to and manage your storage system. The management client is LAN-attached to the storage system and communicates with the service processor (SVP) or with the controller if your storage system does not have an SVP. If your storage system is equipped with an SVP, you can use Hitachi Device Manager - Storage Navigator (HDvM - SN) as well as other management software such as Hitachi Ops Center Administrator to manage your storage system. If your storage system does not have an SVP, you can use the Maintenance Utility and other embedded tools such as Hitachi Storage Advisor Embedded (HSAE) to manage your storage system.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Child Topics

Workflow for setting up the management client

Before you can start managing the storage system, you must set up a management client to use the management software for your storage system. Perform the following tasks to set up the management client for use of Device Manager - Storage Navigator (HDvM - SN).

  1. Confirm that the management client meets the hardware and software requirements for running HDvM - SN (Requirements for management clients).
  2. Configure the management client to connect through a firewall (Connecting through a firewall).
  3. Set up IPv4/IPv6 communications on the management client (Setting up IPv4/IPv6 communications).
  4. Register the primary SVP host name on the management client (Registering the SVP host name).
  5. Configure the web browser on the management client (Configuring the web browser on the management client).
  6. For a management client running Windows, add the SVP to the trusted sites zone (Adding your SVP to the trusted sites zone for Windows Server computers).
  7. Enable JavaScript for Windows (Enabling JavaScript for Windows).
  8. Install Captive Bundle Application on the SVP (Installing Captive Bundle Application (CBA) on the SVP). CBA is required to use HDvM - SN with Adobe® AIR® from HARMAN™.
  9. Install Storage Device Launcher on the management client (Installing Storage Device Launcher on the management client). Storage Device Launcher is required to use HDvM - SN with Adobe AIR from HARMAN.
  10. Configure the management client for the HDvM - SN secondary window (Configuring the management client for the HDvM - SN secondary window).
Parent Topic

Requirements for management clients

The Device Manager - Storage Navigator administrator is responsible for setting up management clients. Device Manager - Storage Navigator runs on supported versions of the Windows and UNIX/Linux operating systems. If you use a physical or virtual server running on Windows as a management client, you must configure the server to run Device Manager - Storage Navigator.

Parent Topic
Child Topics

General requirements
  • The management client must be connected to the network via LAN. Device Manager - Storage Navigator connects to the SVP through a TCP/IP network.
  • Use category 5e or 6a LAN cable for LAN connections when the transfer speed is 1 Gbps. Maximum cable length is 328 feet (100 meters). For assistance, contact customer support.
  • Several storage systems can be managed by one management client. Device Manager - Storage Navigator must be set up for each storage system.
  • A maximum of 32 management clients (Device Manager - Storage Navigator) can access the same storage system at the same time.
Parent Topic

Requirements for Windows-based management clients

The management client must meet hardware and software requirements to run Device Manager - Storage Navigator (HDvM - SN) in a Windows® environment.

Hardware requirements for the management client (Windows)
Item Requirement
Processor (CPU) Pentium 4 640 3.2 GHz or better

(Not dependent on a specific CPU vendor and processor family. Core2Duo E6540 2.33 GHz or better is recommended.)

Memory (RAM) 2 GB or more Recommended: 3 GB
Available storage space 500 MB or more (+ 80 MB for each managed storage system)

When HDvM - SN is using Adobe® AIR® from HARMAN™, an additional 80 MB of free space is required for each storage system managed by HDvM - SN.

Monitor True Color 32-bit or better Resolution: 1280 x 1024 or better
Keyboard and mouse You cannot use the mouse wheel feature.
Ethernet LAN card for TCP/IP network 100BASE-TX

1000BASE-T

Software requirements for the management client (Windows)

Set the locale of the HDvM - SN management client to either English or Japanese. The storage management software and SVP software installed on the SVP support only English and Japanese.

NoteTo use the storage management software and SVP software on the SVP, you must log in to the SVP as a user with administrator permissions.

On a Windows management client, you can use HDvM - SN with Adobe AIR from HARMAN. The following table specifies the requirements for using HDvM with AIR. The combinations and versions of operating system, architecture, browser, and TLS specified below are fixed requirements. Using other combinations or versions might produce unpredictable results such as the inability to use the HDvM - SN windows.

NoteUse software that is supported by the manufacturer. Behavior is not guaranteed for software whose support period has expired.

Requirements for using HDvM with AIR from HARMAN

Operating systemArchitectureWeb browserTLS
Windows 101,464 bitMicrosoft Edge 92.0 or later2

Google Chrome 63.0 or later

Internet Explorer 11.03

TLS1.2

TLS1.2 must be enabled. AIR does not support TLS1.3.

Windows 8.164 bitMicrosoft Edge 92.0 or later2

Google Chrome 48.0 or later

Internet Explorer 11.03

Notes:

  1. For VSP E390, E590, E790, E1090, even if the SVP OS is Windows 10 for IoT Enterprise LTSC 2019, the management client and the SVP can be the same computer. For VSP E990, if the SVP OS is Windows 10 Professional or Windows 10 Enterprise, the management client and the SVP must be different computers.
  2. Microsoft Edge is supported on the SVP with the following firmware version:
    • 93-05-04-xx/xx or later
    • 93-04-04-xx/xx through 93-04-xx-xx/xx
    • 93-03-23-xx/12 through 93-03-xx-xx/xx
  3. Only the latest version of Internet Explorer that runs on each operating system is supported according to Microsoft® Support Policy.
  4. For Internet Explorer 11 (delivered via the Windows 10 Semi-Annual Channel (SAC)), Microsoft has announced that support will end in June 2022. For this reason, we recommend that you use a different browser. For details about the schedule for the end of support, see the Microsoft website.
NoteSome Device Manager - Storage Navigator operations are performed through the HDvM - SN secondary window that runs within Java.
Parent Topic

Requirements for UNIX/Linux-based management clients

The management client must meet hardware and software requirements to run Device Manager - Storage Navigator (HDvM - SN) in a UNIX® or Linux® environment.

Hardware requirements for the management client (UNIX/Linux)
Item Requirement
Processor (CPU) Pentium 4 640 3.2 GHz or better

(Recommended: Core2Duo E6540 2.33 GHz or better)

Memory (RAM) 2 GB or more

Recommended: 3 GB

Available storage space 500 MB or more
Monitor Resolution: 1280 x 1024 or better
Keyboard and mouse You cannot use the mouse wheel feature.
Ethernet LAN card for TCP/IP network 100BASE-TX

1000BASE-T

Software requirements for the management client (UNIX/Linux)

Set the locale of the HDvM - SN management client to either English or Japanese. The storage management software and SVP software installed on the SVP support only English and Japanese.

The following table specifies the software requirements for using HDvM - SN in a UNIX or Linux environment. The combinations of operating system, architecture, browser, and Java Runtime Environment described below are fixed requirements. Using other combinations or versions might produce unpredictable results such as the inability to use the HDvM - SN windows.

Operating system Architecture Browser Java Runtime

Environment (JRE)

Red Hat Enterprise Linux 7.4 64 bit Google Chrome 63.0 or later JRE 8.0 Update 152
Google Chrome 63.0 or later OpenJDK 11.0.1+13
Firefox 58.0 or later* JRE 8.0 Update 152
Firefox 58.0 or later* OpenJDK 11.0.1+13
Red Hat Enterprise Linux 7.5 64 bit Google Chrome 69.0 or later JRE 8.0 Update 171
Google Chrome 69.0 or later OpenJDK 11.0.1+13
Firefox 60.0 or later* JRE 8.0 Update 171
Firefox 60.0 or later* OpenJDK 11.0.1+13
* IPv6 HTTPS connection from Firefox is not supported.
Parent Topic

Connecting through a firewall

To connect the management client and the SVP through a firewall, configure the firewall so that the TCP/IP port for the protocol you use becomes available.

When attaching Device Manager - Storage Navigator to multiple storage systems, the installer must log in to the SVP of each storage system using separate Device Manager - Storage Navigator sessions and separate web browser instances.

The following table shows the type of the protocol and the port used. When accessing the management GUI directly from the SVP without using the management client, it is not necessary to register ports of protocols other than RMI, SLP, and SMI-S in the table below. For more information about the ports used in software such as middleware and applications that work with the storage system, see the documentation for the software product.

Caution Do not set firewall for ICMP configuration. If you do, alert notifications might not occur. To disable the settings, contact the administrator who manages the firewall.
NoteIf you change the port numbers used by the SVP, the firewall is set with the changed port numbers.
Communication fromCommunication to
ProtocolPort numberHardwarePort numberHardware
HTTPAny/TCPManagement client80/TCPSVP
HTTPSAny/TCP443/TCP
RMIAny/TCP1099/TCP
RMI (SSL)Any/TCP5443/TCP
SVP communication protocol (SSL)Any/TCP10500/TCP
RMIAny/TCP51099/TCP
RMIAny/TCP51100 through 51355/TCP*
SLPAny/TCP427/TCP
SMI-SAny/TCP5989 through 6244/TCP*
* When the storage system is registered, an unused port number is automatically assigned within the specified range and the firewall is set. The assigned port number is used at the start of the storage system.
Parent Topic

Setting up IPv4/IPv6 communications

You should assign the SVP the same type of IP addresses (IPv4 or IPv6) as those used on the storage system. You must also configure the client computers with the same IP version that you assign to the SVP. In addition, use the same communication options for the management client and the SVP. If the SVP uses IPv6, you must configure the management clients to use IPv6 for communication.

If you use IPv6 to display the Device Manager - Storage Navigator main window when both IPv4 and IPv6 are available, IPv6 addresses are displayed in the Device Manager - Storage Navigator secondary window but IPv4 communication is actually used.

Parent Topic
Child Topics

Configuring IPv6 communication in Windows 7

If the SVP uses IPv6, you must configure Windows 7 management clients to use IPv6 for communication.

Procedure

  1. Select Control Panel Network and Sharing Center Manage network connections.

  2. Right-click the network where the SVP resides, and then click Properties in the pop-up menu.

    If the User Account Control dialog box opens click Continue. Otherwise, the Networking dialog box opens.

  3. In the Networking dialog box, clear the Internet Protocol Version 4 (TCP/IPv4) check box.

  4. Click OK to save the changes and close the dialog box.

Parent Topic

Configuring IPv6 communication in Solaris 10
If the SVP uses IPv6 and you plan to use Device Manager - Storage Navigator (HDvM - SN) in a web browser, you must configure Solaris 10 management clients to use IPv6 for communication. If you plan to run HDvM - SN using Adobe AIR, you do not need to perform this task.

Procedure

  1. Start a command window or system console.

  2. Execute the following command: 

    ifconfig network-interface-name inet down
Parent Topic

Registering the SVP host name

You must register the SVP host name before you can complete any of the following tasks.

NoteIf the SVP High Reliability Kit is installed, the storage system has two SVPs: the primary SVP, and the standby SVP that can be used if the primary SVP becomes unavailable. You must register the primary SVP host name.
  • Specifying a host name instead of an IP address when accessing Device Manager - Storage Navigator.
  • Obtaining the public key certificate for SSL-encrypted communication from the CA (Certificate Authority). You must register the server name as the host name to the DNS server or the hosts file. The server name is entered in the certificate as a common name.

    Enter the SVP host name and IP address in the DNS server or hosts file of the management client. You can register any host name to the DNS server or the hosts file, but there are restrictions on the characters you can use for the host name.

  • Registering the IP address and host name of the SVP to the DNS server that manages the network to which the SVP is connected.
  • Entering the IP address and host name of the SVP to the hosts file of the management client. The general directory of the hosts file is:
    • For Windows: C:\Windows\System32\drivers\etc\hosts
    • For UNIX: /etc/hosts
CautionIf the host name listed in the hosts file is also listed in the CCI configuration definition file, CCI must be restarted.
Parent Topic

Configuring the web browser on the management client

Configure the web browser on the Hitachi Device Manager - Storage Navigator (HDvM - SN) management client as described below.

Web browser settings
  • The browser must allow first-party, third-party, and session cookies.
  • The pop-up blocker and plug-ins must be disabled.
  • The browser must be configured to use TLS 1.2.
  • Settings for Microsoft Edge:
    • Enable cookies (Settings > Cookies and site permissions > Manage and delete cookies and site data > Allow sites to save and read cookie data (recommended)).
    • Allow pop-ups (Settings > Cookies and site permissions > Pop-ups and redirects > Add, and then enter the IP address or host name of the SVP).
  • Settings for Windows Server 2016, Windows Server 2012 Update, Windows Server 2012 R2 Update, Windows Server 2012, and Windows 8.1, JavaScript must be enabled. For details, see Enabling JavaScript for Windows.
  • Settings for Windows Server and Internet Explorer:
    • Configure Internet Explorer so it does not save encrypted pages to disk (Tools > Internet Options > Advanced > Do not save encrypted pages to disk).
    • Register the URL of the SVP in Internet Explorer (Tools > Internet Options > Security).
    • For Windows Server 2012, set the IE security level for the trusted sites to Medium-high (Tools > Internet Options > Security > Trusted sites > Security level for this zone).
  • For the Japanese version of Firefox, the browser must be configured to use the C locale (default system language) by using the X Server Emulator.

    In a B Shell, enter the following command:

    LANG=C
export LANG

    In a C Shell, enter the following command:

    setenv LANG C
Parent Topic

Adding your SVP to the trusted sites zone for Windows Server computers

If you are using Device Manager - Storage Navigator on a Windows Server computer, the following message may appear during login. If it does, you must add the SVP to the trusted sites zone.

The message below may appear differently depending on the Windows version you are using.

GUID-FDA94125-07E5-4620-B818-883E2BACFFCB-low.png

Procedure

  1. Click Add in the message dialog box. The Trusted Sites dialog box opens.

  2. In Add this web site to the zone, enter the URL of the SVP that you want to log in to. For example, if the host name is host01, the URL is http://host01. If the IP address is 127.0.0.1, the URL is http://127.0.0.1.

  3. Click Add to add the URL of the SVP to the web sites list.

  4. Click Close to close the dialog box.

Parent Topic

Preventing errors while using virus detection programs on the SVP

Running virus detecting programs, including standard virus detection programs installed on the OS such as Windows Defender, on an SVP that has Device Manager - Storage Navigator installed might cause operation errors while using Device Manager - Storage Navigator.

To prevent errors caused by virus detection programs, exclude the Device Manager - Storage Navigator installation directory from the real-time virus scan target in your virus detection program.

Perform virus scans regularly on the excluded directory during periods when Device Manager - Storage Navigator is not in use or when the service stops.

Parent Topic

Enabling JavaScript for Windows

You must enable JavaScript if you use any of the following Windows versions:

  • Windows Server 2016
  • Windows Server 2012 R2 Update
  • Windows Server 2012 Update
  • Windows 10
  • Windows 8.1
NoteThis setting is required when you use Device Manager - Storage Navigator in a browser and when you use Device Manager - Storage Navigator with Adobe AIR.

Procedure

  1. In Edge, enable the Allow setting for JavaScript:

    1. Open the Settings window (click the Settings and more icon (⋯), and then click Settings from the drop-down menu).

    2. Select Cookies and site permissions in the left pane, and then click JavaScript in the right pane.

    3. In the right pane, set Allow (recommended) to enabled.

    4. Exit and then restart Edge.

  2. In Internet Explorer, enable the Active scripting security setting:

    1. Open the Internet Options window (Tools Internet Options).

    2. Click the Security tab, and then click Custom Level.

    3. On the Security Settings - Internet Zone window, set Active scripting to Enable, and then click OK.

    4. Click YES on the Warning dialog box, and then click OK.

    5. Exit and then restart Internet Explorer.

Parent Topic

Installing Captive Bundle Application (CBA) on the SVP

Captive Bundle Application (CBA) is the application on the SVP that enables HDvM - SN to run with Adobe AIR from HARMAN. Before you can use HDvM - SN with AIR, you must install CBA on the SVP. If you are using one SVP to manage multiple storage systems, you must install CBA for each storage system.

Before you begin

  • You must have the serial number of the storage system. The serial number is displayed in S/N in the Storage Device List window on the SVP.

Procedure

  1. Close all HDvM - SN sessions connected to the storage system for which you are installing CBA.

  2. Log in to the SVP.

  3. Open a command prompt on the SVP with administrator permissions.

  4. Move the current directory to the folder containing the MappCbaUpload.bat batch file (for example, C:\MAPP\wk\Supervisor\MappIniSet).

  5. Run the batch file specifying the storage system serial number and the CBA file (with absolute path) as arguments as follows:

    MappCbaUpload.bat serial-number CBA-file

    For example:

    MappCbaUpload.bat 400102 C:\temp\CBA-file-name

  6. When the completion message is displayed, press any key to exit the processing.

  7. Close the command prompt window.

Next steps

After installing Captive Bundle Application (CBA) on the SVP, you need to install Storage Device Launcher on the management client. For instructions, see Installing Storage Device Launcher on the management client.
Parent Topic

Installing Storage Device Launcher on the management client

The Storage Device Launcher application is required to run Hitachi Device Manager - Storage Navigator (HDvM - SN) with Adobe AIR from HARMAN. Storage Device Launcher is included in the Web Console Launcher setup file on the SVP. Use the following procedure to download and install Storage Device Launcher on the management client.

CautionIf you use other management software to access HDvM - SN (for example, Hitachi Ops Center Administrator), install Storage Device Launcher as a user with administrator permissions on the management client.
NoteIf you are using one management client to access multiple storage systems, you only need to install Storage Device Launcher on the management client once.

Before you begin

  • You must have the model identification number of the storage system. The model identification number is the same as the folder name of the SVP firmware installation directory.

    Example: C:\Mapp\wk\936000400001

    • In this example, the 12-digit character string 936000400001 is the model identification number. The last 6 digits indicate the serial number of the storage system.
    • C:\Mapp is the default installation directory for the SVP firmware. The location of the installation directory depends on the conditions specified when the SVP firmware was installed.

    If multiple storage systems are registered on the SVP, you can use the model identification number of any storage system whose SVP firmware version supports AIR.

Procedure

  1. Download the Web Console Launcher setup file for Windows from the SVP to the management client.

    • If you can log in to HDvM - SN by using a web browser, click Tool Download in the HDvM - SN menu bar, and then download the Web Console Launcher setup file for Windows (WCLauncher_win.zip).
    • If you cannot log in to HDvM - SN by using a web browser, open the download the Web Console Launcher setup file as follows:
      1. Open a web browser on the management client, and enter the following URL: 
        https://IP-address-or-host-name-of-SVP/sanproject/ToolDownload/serial-number-of-storage-system

        If you changed the port number of the protocol HTTPS from the initial value (443 by default), specify the following URL: 

        https://IP-address-or-host-name-of-SVP:port-number-of-protocol-HTTPS/sanproject/ToolDownload/serial-number-of-storage-system
        NoteIf the SVP firmware version is earlier than 93-02-02/xx, enter the following URL instead:
        https://IP-address-or-host-name-of-SVP(:port-number-of-protocol-HTTPS)/dev/storage/model-identification-number/htdocs/tool/tooldownload.html
        After the download page opens, go to step (c).
      2. In the authentication window, enter the user name and password.
      3. Download the Web Console Launcher setup file for Windows (WCLauncher_win.zip).
    NoteWhen you download a file, make sure to click Save within 30 minutes after the window for selecting a download destination folder appears. If you click Save after 30 minutes have elapsed, an error message (20121-107091) appears. If this error message is displayed, retry downloading the file.

  2. Expand the downloaded Web Console Launcher setup file.

    Make sure to expand the setup file in a folder or directory that meets the following requirements:

    • Use only 1-byte alphanumeric characters for the expanded folder or directory name.
    • Use an expanded folder (excluding directly under C: drive) that can be accessed (Read/Write) by management client users who do not have administrator permissions.
    • If you are installing Storage Device Launcher two or more times on the same management client, expand the setup file each time in the same folder or directory (the one used for the initial installation). If you expand the setup file in a different folder or directory from the first installation, other users will not be able to run Storage Device Launcher.
    NoteIf a security warning or a window blocking the operation is displayed, do not expand the setup file. Change the properties of the setup file as follows and then expand the file:
    1. Right-click WCLauncher_win.zip, and then click Properties.
    2. In Security, select Unblock, and then click OK.

  3. Install Storage Device Launcher as follows:

    • If you are logged in to the management client with administrator permissions, right-click WCLauncher_win\WCLauncher\Setup_SDLauncher.bat, and run it by selecting Run as Administrator.
    • If you are not logged in to the management client with administrator permissions:
      1. Right-click WCLauncher_win\WCLauncher\Setup_SDLauncher.bat, and then click Create Shortcut.
      2. Move the created shortcut onto the desktop.

  4. Open WCLauncher_win\WCLauncher\log\Setup.log with a text editor, and confirm that "completed" is displayed.

    CautionDo not move or delete the WCLauncher_win folder after Storage Device Launcher installation is complete. This folder contains files required for running Storage Device Launcher.

Next steps

After installing Storage Device Launcher on the management client, you can log in to HDvM - SN using AIR. For instructions, see Logging in to HDvM - SN by using AIR.
Parent Topic

Logging in to HDvM - SN in a browser

There are three ways to log in to Device Manager - Storage Navigator (HDvM - SN) running in a web browser:

  • If you are an administrator, you can log in to HDvM - SN with a one-time-only initial login.
  • If you are a superuser, you can log in first to HDvM - SN to create other user accounts.
  • If you are a HDvM - SN user or administrator, you can log in normally.
Note
  • If you cannot log in three times with the same user ID, HDvM - SN stops responding for one minute. This is for security purposes and is not a system failure.
  • The operations (roles) and resource groups that the logged-in user can access are determined when the user logs in. If the roles or resource allocations are changed while the user is logged in, the changes will take effect the next time the user logs back in.
Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Child Topics

Initial superuser login

When you log in to the storage system for the first time, you must log in as the superuser (includes all permissions) so you can set up the other user accounts.

Important
  • To prevent unauthorized use of the superuser account, you must change the password for the superuser account immediately after the initial login.
  • To prevent unauthorized access to the functions available to service representatives, you must create user accounts that do not have the "Support Personnel (Vendor Only)" role and that have limited access to individual tools. Users that have the "Support Personnel (Vendor Only)" role can perform the same operations as service representatives.

Use the following procedure to log in for the first time by using Device Manager - Storage Navigator.

Procedure

  1. Contact customer support to obtain the superuser ID and password.

  2. Start a web browser on the management client.

  3. In the web browser, enter the URL for your SVP: 

    https://IP-address-or-host-name-of-SVP/sanproject/
    If you changed the port number of the HTTP protocol from the initial value (443), specify the following URL: 
    https://IP-address-or-host-name-of-SVP:port-number-of-the-protocol/

  4. The following actions might be required to open the login window, depending on your environment:

    • If a message indicates that the enhanced security configuration is enabled on the management client, select In the future, do not show this message and then click OK.
    • If the SVP is configured to support SSL-encrypted communication and security messages appear, make sure the certificate is correct and follow the instructions in the dialog box.
    • If a message indicates that certain websites are blocked, you need to add the SVP to the trusted sites zone (see Adding your SVP to the trusted sites zone for Windows Server computers).

  5. Type the superuser ID and password, and then click Login.

  6. If the Security Information dialog box appears, click Yes.

    After you log in, the Device Manager - Storage Navigator main window opens. You can navigate using the menu, tree, or General Tasks.

  7. Important: Change the superuser password immediately after you log in to prevent unauthorized use of the superuser account. To change the password, click Settings User Management Change Password.

Parent Topic

Logging in to as a user
Use the following procedure to log in to Device Manager - Storage Navigator (HDvM - SN).

Procedure

  1. Start a web browser on the management client.

  2. In the web browser, specify the following URL: 

    https://IP-address-or-host-name-of-SVP

    If you changed the port number of the HTTP protocol from the initial value (443), specify the following URL: 

    https://IP-address-or-host-name-of-SVP:port-number-of-the-protocol-HTTPS/

    If the HDvM - SN loading window is displayed, wait until the service status changes to Ready (Normal). At that time, the login window is displayed automatically. The following is an example of the loading window.GUID-E5C6C1E1-73A4-497B-BFBA-580FD0B121A7-low.png

  3. The following actions might be required to open the login window, depending on your environment:

    • If a message indicates that the enhanced security configuration is enabled on the management client, select In the future, do not show this message and then click OK.
    • If the SVP is set to support SSL-encrypted communication and security messages appear, make sure the certificate is correct and follow the instructions in the dialog box.
    • If a message indicates that certain web sites are blocked, you need to add the SVP to the trusted sites zone (see Adding your SVP to the trusted sites zone for Windows Server computers).
    • If multiple storage systems are connected, a window that allows selection of the storage system is displayed. Select the storage system you want to connect.

  4. When the Storage Device List window opens*, select the storage system.

    * When there is only one SVP in the Storage Device List whose service status is Ready, the Storage Device List window does not appear. The HDvM - SN login window appears.
    NoteIf the window displaying "Please wait ... Storage Navigator is loading" remains open and you cannot log in, the IP address of the SVP might have changed. To update the IP address in the Storage Device List, click SVP IP Address (upper right corner of Storage Device List window), click Change SVP IP Address, and enter the IP address. Then click Start Service.

  5. Type the user ID and password, and then click Login.

  6. If the Security Information dialog box appears, click Yes.

Results

After you log in, the HDvM - SN main window opens. You can navigate using the menu, tree, or General Tasks. For instructions on performing operations on the storage system using Device Manager - Storage Navigator, see the applicable user guide (for example, Hitachi Universal Replicator User Guide).
Parent Topic

Logging in to HDvM - SN by using AIR
When you log in to HDvM - SN by using Adobe AIR from HARMAN for the first time, Captive Bundle Application (CBA) is downloaded from the SVP to the management client. CBA is the application that enables HDvM - SN to run with AIR. The downloaded file size is about 30 MB. If the CBA version on the SVP is updated later, the new CBA version will be downloaded automatically to the management client.

Use the following procedure to log in to HDvM - SN by using AIR for the first time.

Note
  • When you log in to HDvM - SN locally on the SVP, HDvM - SN starts by using AIR except when the following condition is met. When the OS running on the SVP is one of the following, HDvM - SN starts in a web browser:
    • Windows Server 2012 (including R2)
    • Windows Server 2016 (Server with Desktop Experience)
    • Windows Server 2019 (Server with Desktop Experience)
  • When the SVP software version is one of the following, make sure to use Microsoft Edge or Google Chrome as a web browser. In other cases, use Google Chrome.
    • Versions beginning with 93-05: 93-05-04-xx/xx and later
    • Versions beginning with 93-04: 93-04-04-xx/xx and later
    • Versions beginning with 93-03: 93-03-23-xx/12 and later

Before you begin

  • Storage Device Launcher must be installed on the management client.
  • CBA must be installed on the SVP.
  • You must be logged in to the management client as the user who installed Storage Device Launcher.

Procedure

  1. Open the HDvM - SN login dialog box.

    You can open the HDvM - SN login dialog box by running Storage Device Launcher on the management client or by opening a web browser and running Storage Device Launcher on the SVP.
    • To open the HDvM - SN login dialog box by running Storage Device Launcher:
      1. If you are logged in to the management client with administrator permissions, on the desktop or start menu, right-click the Storage Device Launcher batch file, and then run it by selecting Run as Administrator.

        If you are not logged in to the management client with administrator permissions, on the desktop run the shortcut for the Storage Device Launcher batch file.

        NoteIf a security warning or a window blocking the operation is displayed, do not run Storage Device Launcher. Change the properties of the batch file (right-click SDLauncher.bat, click Properties, and then select Unblock in Security), and then run the file.
      2. Enter the IP address or host name of the SVP.
      3. Specify 443 for the HTTPS port number, and then click Connect.

        If a security warning message is displayed, verify that the security certificate is correct, and then follow the instructions in the dialog box.

    • To open the HDvM - SN login dialog box by opening a web browser and running Storage Device Launcher on the SVP:
      1. Start the web browser on the management client with administrator permissions.
      2. Enter the following URL in the web browser: 
        sdlauncher://IP-address-or-host-name-of-SVP/

        If the HTTPS port number was changed from the default (443), also specify the new port number as follows: 

        sdlauncher://IP-address-or-host-name-of-SVP:HTTPS-port-number/
        NoteIf a security warning or a window blocking the operation is displayed, do not run the file. Change the properties of the batch file (right-click SDLauncher.bat, click Properties, and select Unblock in Security), and then run the file.
      3. If a warning message appears and the login window does not open:

        For Microsoft Edge: If the message "This site is trying to open SDLauncher.bat." appears, click Open in the pop-up window to start Storage Device Launcher.

        For Internet Explorer: If a security warning message is displayed, verify that the security certificate is correct, and then follow the instructions in the dialog box.

  2. Wait about 10 seconds for the CBA file to be downloaded to the management client.

    If you are using one management client to access multiple storage systems, CBA is downloaded for each storage system.When the download is complete, the HDvM - SN login dialog box opens. You can close the web browser.

    If the Device Manager - Storage Navigator loading window is displayed, wait until the service status changes to Ready (Normal). At that time, the login window is displayed automatically. The following is an example of the loading window.GUID-E5C6C1E1-73A4-497B-BFBA-580FD0B121A7-low.png

    NoteThe following actions might be required to open the login window, depending on your environment:
    • If a message indicates that the enhanced security configuration is enabled on the management client, select In the future, do not show this message, and then click OK.
    • If the SVP is configured to support SSL-encrypted communication and security messages appear, make sure the certificate is correct and follow the instructions in the dialog box.
    • If a message indicating that the site is trying to open SDLauncher.bat, click Open in the pop-up window, and then start Storage Device Launcher.

  3. Enter the user name and password, and then click Login.

    If the Security Information dialog box opens, click Yes.When the storage system configuration information is finished loading, the HDvM - SN main window opens.
Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Child Topics

Download/Upload window for HDvM - SN with AIR

When you use Device Manager - Storage Navigator (HDvM - SN) with Adobe AIR, a character string that depends on the Adobe AIR environment is displayed in the title of the window used for selecting a file to be downloaded or uploaded.

Download file window title with character string indicating AIR environment

Upload file window title with character string indicating AIR environment

Parent Topic

Launching the maintenance utility

The maintenance utility allows you to configure the storage system and perform maintenance operations. You can access the maintenance utility in several ways depending on whether your storage system has an SVP:

  • Log in to Hitachi Device Manager - Storage Navigator, and then select the Maintenance Utility menu.
  • Log in to Storage Advisor Embedded, click the Settings icon (top right), and then select Maintenance Utility.
Note
  • The maintenance utility opens on a separate browser tab.
  • Click GUID-83B0D6E9-A0EA-4F4B-8394-80592707B824-low.png in the window to see the help menu for a description of the maintenance utility.
  • The settings for enlarging and reducing the display might not be reflected in the help window, depending on the type or version of your browser.
  • If you want to use Internet Explorer for any of the following operating systems on your SVP to export performance information to a CSV file in the System Monitor window, set IE Enhanced Security Configuration to Off:
    • Windows Server 2012 (including R2) (64 bit)
    • Windows Server 2016 (Server with Desktop Experience) (64 bit)
    • Windows Server 2019 (Server with Desktop Experience) (64 bit)
GUID-C5695337-8A4D-4172-B73B-4C9A09C34C20-low.png
Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Changing the administrator password using the maintenance utility

You can change the administrator password by using the maintenance utility. To change the administrator password, you need to log in as the administrator.

CautionWhen the administrator account you log in to is the same as a user account specified by the storage system registered in the Storage Device List, the password set for the account by the maintenance utility and the password set for the account by the Storage Device List must be the same. If these passwords are different, error 20122-208003 occurs the next time you use Device Manager - Storage Navigator. If this error occurs, configure the user account information specified for the registered system of the Storage Device List window. For details, see the Hardware Reference Guide for your storage system.

Before you begin

  • If the administrator has a local user account for the authentication server, use the authentication server to change the administrator's password.
  • Before changing the password of a user account specified by the storage system registered in the Storage Device List window, open the Storage Device List window and click Stop Service for the registered storage system.

Procedure

  1. In the maintenance utility Menu navigation tree, click System Management.

  2. Click Change Password.

  3. Enter your current password and a new password. Enter the password again in the Re-enter Password field.

  4. Click Finish.

    If a warning message appears, click OK.

  5. When the confirmation message appears, click Apply.

  6. When the completion message appears, click Close.

Next steps

If you changed the password of a user account specified by the storage system registered in the Storage Device List window, you need to perform the following operations:
  1. In the Storage Device List window, select the storage system that specifies the user account for which you want to change the password, and then click Edit.
  2. In the Edit System dialog box, enter the new password you set in the maintenance utility for Password under User Information.
  3. Click Apply.
  4. Click Start Service.
Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Configuring the management client for the HDvM - SN secondary window

If you plan to use any of the following functions, you must configure the management client for use of the Device Manager - Storage Navigator (HDvM - SN) secondary window:

  • Login Message function
  • Data Retention Utility
  • Server Priority Manager

The Device Manager - Storage Navigator (HDvM - SN) secondary window runs within the Java Runtime Environment (JRE) on the management client. The secondary window is disabled by default in HDvM - SN and must be enabled by using HDvM - SN or Web Console Launcher (when Java 11 or later is installed on the HDvM - SN management client). If the secondary window is not enabled, the functions listed above are not accessible in HDvM - SN.

Restrictions for using the HDvM - SN secondary window
  • When you open the secondary window, Microsoft Edge displays the following message in the upper right of the browser window: <file name>.jnlp was blocked because this type of file can harm your device.

    Click Other actions > Save in the message window, save the object file, and then open the file. You can continue the operation even though a Java security warning is displayed when you open the file.

  • When you open the secondary window, Google Chrome displays the following message in the lower left of the browser window: This type of file can harm your computer. Are you sure you want to download <file name>.jnlp? . Click Save in the message window and save the object file. Then open the file. You can continue the operation even though a Java security warning is displayed when you open the file.
  • The SJsvlSNStartServlet (<serial number>).jnlp file is saved in the download folder and duplicated every time you open the secondary window (because it is not overwritten or deleted automatically). To prevent shortage of capacity, delete extraneous downloaded SJsvlSNStartServlet (<serial number>).jnlp files periodically.
    • To confirm the download location in Microsoft Edge, follow Settings > Downloads > Location.
    • To confirm the download location in Google Chrome, follow Chrome Menu > Settings > Show advanced settings > Downloads.
  • When you are using Google Chrome, do not click Discard in the message window. If you do, you will not be able to use HDvM - SN for a while until error (20020-108000) appears. When error (20020-108000) appears, click OK to close the error, and then continue working in HDvM - SN.

    If you don't want to wait for the error to appear, you can close Chrome and then log in to HDvM - SN again.

    The error also appears if you do not click Save or if you do not open the saved file for some time.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Child Topics

Enabling the HDvM - SN secondary window

The HDvM - SN secondary window runs within the Java Runtime Environment (JRE) on the management client. The secondary window is disabled by default in HDvM - SN and must be enabled by using HDvM - SN, or by using Web Console Launcher when Java 11 or later is installed on the HDvM - SN management client. If the secondary window is not enabled, the functions listed above are not accessible in HDvM - SN.

Before you begin

  • Required role: Storage Administrator (View Only)

Procedure

  1. From the Settings menu, click Environmental Settings Edit Information Display Settings.

    The Edit Information Display Settings window opens.

  2. In Secondary window, click Enable.

  3. Click Apply.

Parent Topic

Using Web Console Launcher to enable the secondary window (Java 11 or later)

When Java 11 or later is installed on the Device Manager - Storage Navigator (HDvM - SN) management client, you must download and execute Web Console Launcher to enable the HDvM - SN secondary window. The setup file that you download contains the following applications:

  • Web Console Launcher: This application is required to enable the HDvM - SN secondary window when HDvM - SN is running on a web browser with Java 11 or later installed.
  • Storage Device Launcher: This application is required to start HDvM - SN in the Adobe AIR environment. Storage Device Launcher is contained only in the setup file for Windows.

When the HDvM - SN secondary window is opened, you must enable the .jnlp file included in the setup file.

NoteYou must perform the following procedure each time the SVP firmware is upgraded.

Procedure

  1. From the Menu bar, click Tool Download.

  2. Download the Web Console Launcher tool for Windows or UNIX.

    NoteWhen you download a file, make sure you click Save within 30 minutes after the window for selecting a download destination folder appears. If you click Save after 30 minutes have elapsed, an error message (20121-107091) appears. If this error message is displayed, retry downloading the file.

  3. Expand and execute the download file by the following OS method:

    Windows: Expand the file, right click WCLauncher\Setupwin.bat and execute it by selecting Run as Administrator. This associates the downloaded .jnlp file with Web Console Launcher.

    UNIX: Enter tar zxvf WCLauncher_unix.tgz to expand the file, and then enter sudo shsetupunix.sh in the expanded directory to execute it.

    NoteWhen you execute Web Console Launcher, Java8 is disabled.

Next steps

Each time you open the HDvM - SN secondary window with Java 11 or later, you must enable the .jnlp file using Web Console Launcher.
CautionDo not delete or move the WCLauncher_win folder. This folder contains files required to run Web Console Launcher.
Parent Topic

Changing your password using HDvM - SN

When the system administrator adds users to Device Manager - Storage Navigator, each user is assigned a user ID and an initial password. When you log in to HDvM - SN for the first time using your initial password, you must change your password to prevent unauthorized access to the storage system. You can also change your password on other occasions as needed.

NoteAfter you change your user password, you must log out and then log back in using your new password to HDvM - SN to continue operations.

Procedure

  1. Log in to HDvM - SN with the user ID and password given to you by the administrator.

  2. Click Settings User Management Change Password.

  3. Enter your initial password and your new password on the Change Password window, and then click Finish.

  4. In the confirmation window:

    1. Enter a task name or accept the default task name.
    2. If you want the Tasks window to open after you click Apply, select Go to tasks window for status.
    3. Click Apply.

  5. If you want to continue operations in HDvM - SN at this time, you must log out and then log back in using your new password.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Setting storage system information

You can set the name, contact information, and location of the storage system.

CautionWhen changing a setting more than once, ensure that the current setting is complete before changing it again. Otherwise, only the new change will be applied, and the result might be different from what you expected.

Before you begin

  • You must have the Storage Administrator (Initial Configuration) role to complete this procedure.

Procedure

  1. In the Device Manager - Storage Navigator Storage Systems tree, select the storage system.

  2. From Settings, click Environmental Settings Edit Storage System.

  3. Enter the items that you want to set.

    You can enter up to 180 alphanumeric characters (ASCII codes) excluding several symbols (\ , / ; : * ? " < > | & % ^). Do not use a space at the beginning or the end.

  4. Click Finish.

  5. In the Confirm window, check the settings and enter a task name in Task Name.

  6. Click Apply. The task is now registered. If the Go to tasks window for status check box is checked, the Tasks window opens to show the status of the task.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Creating a login message

You can create text to be displayed on the Device Manager - Storage Navigator login page.

Prerequisites

  • You must have Security Administrator (View & Modify) role to perform this task.
  • You must enable the Device Manager - Storage Navigator secondary window. See Enabling the HDvM - SN secondary window.

Procedure

  1. Click Settings Security Login Message.

    The Device Manager - Storage Navigator secondary window opens.

  2. Click GUID-C03C3030-E6D2-40E0-B221-F35EAF2A0B00-low.png to change to Modify mode.

  3. Enter the message in the window.

    Alphanumeric characters and symbols can be used in the message. The maximum length of the message is 2,048 characters.

  4. Click Apply to save the message and close the dialog box.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Setting the status refresh interval of the Tasks window

By default, the Tasks window in Device Manager - Storage Navigator is set to refresh automatically every 60 seconds. You can change this refresh time interval or, if desired, you can disable the automatic refresh for the Tasks window.

Procedure

  1. In the Device Manager - Storage Navigator main window, click Settings Environmental Settings Edit Information Display Settings.

  2. For Task Screen Refresh Interval, specify the desired refresh interval (range: 10 - 3600 seconds) or select No Update.

    If you select No Update, the Tasks window will not be automatically updated after it has been opened. In this case, you must use Refresh or File Refresh All to update the Tasks window while it is open.

  3. Click Apply.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Disabling use of Flash Player with HDvM - SN

If desired, you can disable use of Flash Player with HDvM - SN after you start using HDvM - SN with Adobe AIR.

The default setting (Enabled or Disabled) for use of Flash Player with HDvM - SN depends on the storage system model:

  • VSP E1090: Disabled
  • VSP E590, VSP E790, VSP E990: Enabled

Use the following procedure to disable use of Flash Player with HDvM - SN. When multiple storage systems are managed by using one SVP, you must disable use of Flash Player for each storage system.

Procedure

  1. Close all HDvM - SN sessions connected to the storage system on which this operation is performed.

  2. Log in to the SVP.

  3. Open a command prompt on the SVP with administrator permissions.

  4. Move the current directory to the folder containing the MappFlashDisable.bat batch file (for example, C:\MAPP\wk\Supervisor\MappIniSet), and then run the batch file specifying the storage system serial number* as the argument. For example:

    MappFlashDisable.bat 400102

    * The storage system serial number is displayed in S/N in the Storage Device List window on the SVP.

  5. When the completion message appears, press any key to continue the processing.

  6. Close the command prompt window.

Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.

Accessing the storage system when management software is not available
If you are unable to log in to your management software such as Hitachi Ops Center Administrator (for example, due to server maintenance), you can use the administrator account created during the initial setup to log in to HDvM - SN and access the storage system. You can then perform storage management operations using HDvM - SN until your management software becomes available.

Before you begin

  • You must have an administrator login account with permissions equal to or higher than Administrator User Group has. For information about creating user accounts, see Creating user accounts in this manual, and the Hardware Reference Guide for your system model.
  • For Hitachi Ops Center Administrator users, you must have an administrator login account with the require permissions to access the storage system without management software.
NoteTo obtain the administrator login information, contact customer support.

Procedure

  1. Start a web browser.

  2. Enter the following URL:

    https://IP-address-or-host-name-of-the-SVP/dev/storage/9340004XXXXX/emergency.do (where the model number is '9340004' and '4XXXXX' indicates the system serial number)

  3. The following actions might be required to open the login dialog box, depending on your environment:

    • If a message indicates that the enhanced security configuration is enabled on the computer, select In the future, do not show this message and click OK.
    • If the SVP is set to support SSL-encrypted communication and security messages appear, make sure the certificate is correct and follow the instructions in the dialog box.
    • If a message indicates that certain web sites are blocked, make sure you have added the SVP to the trusted sites zone.

  4. Enter a user ID and password for the account.

  5. Click Log In.

  6. If the Security Information dialog box appears, click Yes.

  7. If an Adobe Flash Player local storage area pop-up dialog box appears, click Allow to open the Device Manager - Storage Navigator main window.

    The cache function of Adobe Flash Player optimizes the process of Device Manager - Storage Navigator. Denial of the request might reduce processing speed.
    NoteIf the login process fails three times with the same user ID, Device Manager - Storage Navigator will stop responding for one minute. This is for security purposes and is not a system failure. Wait, and then try again.
Parent Topic
  • Accessing the storage system

    You can access the storage system using the Hitachi Storage Navigator web user interface running on the SVP. A management client that meets the criteria can be used to connect to the SVP. Learn to set up a management client and log in to your storage system.