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Monitoring alerts and events

You can monitor alerts and events in various ways including email, the management interfaces, as well as using the Windows Event Log.

Email notification allows you to receive and view alerts sent by email. Alerts that are reported through email are the same as the SIM information that is displayed in the Alert window or reported through an SNMP trap. For more information about how to configure email notification, see Editing alert notification email settings.

If you have set up logs to be automatically transferred to a syslog server, you can check the messages on the syslog server to view any alerts on log transfers. For more information about how to configure log transfers, see Logging.

If you have configured SNMP traps, you can view SNMP trap information in the maintenance utility. For more information about using SNMP, see About SNMP and Setting SNMP.

Monitoring SIM alerts in Device Manager - Storage Navigator

The Alert icon at the top of the Device Manager - Storage Navigator main window indicates whether service information messages (SIMs) have been issued by the storage system. Use the following procedure to

Procedure

  1. In the Device Manager - Storage Navigator main window, click Alert.

    The Alerts window opens. GUID-E93E58B6-9F19-4B86-813F-E6AC5FE846AF-low.png
  2. To check the details of an alert, select and right-click the row for that alert, and then click Detail in the pop-up menu.

  3. If the SIM reference codes listed in the table below appear, you must resolve the error.

    For details about how to resolve the error, see the Hitachi Thin Image User Guide, the Provisioning Guide for Open Systems, or the Provisioning Guide for Mainframe Systems.
    Reference code Program product
    601xxx* Thin Image
    602xxx*
    602ffe
    620xxx* Dynamic Provisioning

    Dynamic Provisioning for Mainframe

    621xxx*
    622xxx*
    624000 Thin Image

    Dynamic Provisioning

    Dynamic Provisioning for Mainframe

    625000 Dynamic Provisioning

    Dynamic Provisioning for Mainframe

    626xxx*
    641xxx* Dynamic Tiering

    Dynamic Tiering for Mainframe

    * xxx indicates the pool number. Pool numbers are decimal and displayed on the Alert Properties window.

Editing alert notification email settings

This topic describes how to specify the email settings necessary to report failure trap reference codes (SIMs).

Before you begin

  • You must have the Storage Administrator (Initial Configuration) role to perform this task.
  • You must have installed a mail server that supports Simple Mail Transfer Protocol (SMTP). The SVP uses LOGIN of SMTP authentication (SMTP-AUTH) to connect to the mail server. PLAIN, CRAM-MD5, and DIGEST-MD5 of SMTP-AUTH are not supported.
  • You must release Port 25 if a firewall is used (because Port 25 is used for communication between the SVP and the mail server).

Procedure

  1. Display the Device Manager - Storage Navigator main window.

  2. From the Settings menu, select Environmental Setting > Edit Alert Settings.

  3. For Notification Alert, select one of the following:

    • All (Sends alerts of all SIMs.)
    • Host Report (Sends alerts only of SIMs that report to hosts.)

    Alert destinations are common to Syslog, SNMP, and Email.

  4. Click the Email tab.

  5. For Mail Notice, select Enable to enable that option.

  6. In Email Settings, enter the destination email address and the attribute (To, Cc, Bcc).

    • To add an email address, click Add and then specify the email address and attribute in the Add Address window.
    • To change an email address and the attribute, select the check box for the email address you want to change, and then click Change. You can change the email address and attribute in the Change Settings window.

      You can select multiple email addresses. If you select multiple email addresses, you can change their attributes only.

    • To delete email addresses, select the check boxes for the email addresses you want to delete, and then click Delete.
    Make sure that you specify these settings if Mail Notice is set to Enable.
  7. Enter the source email address (required) and the return email address (option).

    You can enter up to 255 characters of alphabets, numerals, and symbols (!, #, $, %, &, `, +, -, *, /, ', ^, {, }, _, and .).
  8. Enter the information of the email server.

    • Identifier

      To specify the host name, select Identifier and then enter up to 63 characters of alphabets, numerals, and symbols (! $ % ( ) ' - _ . @ ~).

    • IPv4

      To specify an IPv4 address, select IPv4 and then enter four numbers (0 to 255) in the following format:

      XXX.XXX.XXX.XXX (Each XXX indicates a number.)

    • IPv6

      To specify an IPv6 address, select IPv6 and then enter eight hexadecimal numbers (0 to FFFF) in the following format:

      YYYY:YYYY:YYYY:YYYY:YYYY:YYYY:YYYY:YYYY (Each YYYY indicates a hexadecimal number.)

      You can also specify the abbreviated format of IPv6 addresses.

    Make sure that you specify these settings if Mail Notice is set to Enable.

  9. In SMTP Authentication, select Enable (to use SMTP authentication) or Disable (to not to use SMTP authentication). If you select Enable, also enter the account name and password that you use for SMTP authentication.

    You can enter up to 255 characters of alphabets, numerals, and symbols (! $ % ( ) ' - _ . @ ~).Make sure that you specify these settings if Mail Notice is set to Enable.
  10. Click Send Test Email, if necessary, to test the settings.

  11. Confirm that you received the test email.

  12. Click Finish.

  13. Confirm the settings in the Confirm window, and then enter the task name in Task Name.

  14. Click Apply.

    The task is registered. If the check box for Go to tasks window for status is selected, the Tasks window opens.

Events that do not affect the operation of the storage system

Occurrence of the following events does not affect the operation of the storage system:

NoteThese events can be ignored.
Event Timing of occurrence of event

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

DkcMan.exe

Module in which an error occurs:

ntdll.dll orjvm.dll

Exception code: 0xc0000005

This event might occur at the following timing:
  • When the storage management software is updated
  • When the SVP is shut down or rebooted

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

KickJava.exe

Module in which an error occurs:

SVPCMN32.dll

Exception code: 0xc0000005

This event might occur when the service of the storage system is stopped.

Log type: Application

Source: Application Error

Event ID: 1000

Level: Error

Application on which an error occurs:

MpcL7Comm.exe

Module in which an error occurs:

MpcL7Mem.dll

Exception code: 0xc0000005

This event might occur at the following timing:
  • When the services on the storage system stop
  • When the storage management software is updated
  • When the SVP is shut down or rebooted