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Milestone XProtect Connector

The Milestone XProtect connector for Visualization Suite enables communication with Milestone XProtect VMS. The connector allows organizations to add videos from an existing Milestone XProtect VMS system to the Hitachi Video Insights ecosystem by seamlessly integrating videos from the VMS.

Prerequisites and Configuration Considerations

  • Milestone XProtect runs on a Windows machine (32 or 64 bit).
  • The connector runs on a 64 bit Windows machine.
  • Visualization Suite is qualified with Milestone XProtect 2013 r2, 2014, and 2016 r2.
  • The Milestone XProtect integration is supported in release 4.7.5 and above.
  • See this KB article for the expected values for the configuration file (HVS CameraStreamer.JSON). 

Features

See Video Connector Matrix for the supported VMS features for this connector. 

Fixed Issues

The following list describes the issue that was resolved in this release. 

Reference Number Issue Fix
PS-3354 Newly added camera may not be shown in HVS, previously require restart of the HVS Milestone connector Upgraded the Milestone XProtect SDK to resolve the issue.

Known SDK Limitations

The following list describes the limitations of the Milestone XProtect SDK.

Summary Description Workaround

Deleted cameras are shown as Inactive in Visualization Suite

If cameras were deleted from VMS after the connector had been configured and started in Visualization Suite, they are still shown as inactive in Visualization Suite. 

 

Restarting the connector should remove the deleted cameras from Visualization Suite. 

Renaming offline cameras in VMS does not take effect in Visualization Suite

If you rename cameras in VMS while the cameras are offline, the changes are not reflected in Visualization Suite.

Not available

A camera without the network connectivity is shown as active in Visualization Suite. 

As long as the camera is enabled in VMS, Visualization Suite shows it as active. However, streaming will fail as the connection has failed.

Fix the camera connectivity in VMS or remove the camera from VMS.

Known Problems

The following describes the known problem with the connector. 

Reference Number Summary Description Workaround

PS-3356

The playback may show latency

 

When you start playback, the video may start with a delay of about 20 seconds. This is because of the known delay to transcode the video. The connector starts to process frames with the correct timestamp, but first 20 seconds are lost due to the delay.

Playback from 30 seconds prior to where you want to playback. For example, if you want to playback from 1:00:00, playback from 12:59:30.

 

 

 

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