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Enabling Event Alerts

Before users can receive event alerts, alert must be enabled on every event type entity. This article describes the alert feature and the instruction for enabling event alerts.

Overview

When alerts are turned on, users can view alerts in the HVS interface as new events are reported to HVS. They can change the status of alerts by either acknowledging or closing the alerts. See Managing Alerts for more information about alerts.

The following describes event alert status managed by the system:

  • Unacknowledged: An alert has not been acknowledged. 
  • Acknowledged: An alert has been acknowledged by a user. Acknowledged alerts are shown gray.

  • Closed: An alert that has been closed by a user. Closed alerts are removed from the alert list. The event markers will not show on the map unless their entity types are selected on the map panel.

      Note: Alerts and events are managed separately in HVS. Closing alerts does not impact visibility of associated events; events will still be available in the Timeline view, Dashboards, and in entity lists, after alerts are.
  • Deleted: An alert has been deleted from the HVS database. Alerts are automatically deleted 30 days after they are closed.  

As an administrator, you can access the alert database to see the alert status and logs (who changed which alert status and when).

Enable Event Alerts

In order for the system to generate alerts, you must enable it first.

  1. Click Map on the menu bar.
     
  2. Click SETTINGS > ENTITY TYPES.
     
  3. Do one of the followings:
     
    • Under Entity Types on the left click Add Type to add a new entity type (only if an the entity type has not been created).
    • Under Entity Types on the left locate the entity type, for which you want to enable alerts, then click Go to type detail.

      6.0.0_HVS_EnableEvtAlerts1.png
       
    • The Edit Entity Type window appears.
       
  4. To enable alerts, check Notify on Object Creation.
    6.0.0_HVS_EnableEvtAlerts2.png
  5. To set the alert duration (how long alerts will stay on the map), select from the Persistence on Map list; Always, 30 Minutes, 1 Hour, 2 Hours, 4 Hours, or 8 Hours.
     
  6. Click Save to save the changes you made.