Skip to main content

We've Moved!

Product Documentation has moved to docs.hitachivantara.com
Hitachi Vantara Knowledge

Genetec security center connector

The Genetec Security Center connector for Hitachi Visualization Suite (HVS) enables Visualization Suite to communicate and integrate with Security Center. The connector allows organizations to add videos from existing Security Center VMS systems to the Hitachi Video Insights ecosystem by seamlessly integrating videos from the VMS.

Prerequisites and configuration considerations

  • Security Center run on a Windows machine (32 or 64 bit)
  • The Security Center connector runs on a 64 bit Windows machine
  • Video channels can be discovered through the Genetec Security Center VMS
  • The Genetec Security Center SDK is forward compatible, only: An integration made with the 5.5 SDK will be able to connect to up to two newer Security Center versions (for example, 5.6 and 5.7).
  • The Genetec Security Center SDK version 5.8 is not backward compatible, for example, it is not supported with Genetec Security Center SDK version 5.5.

See Installation Guide (On-Premises) for the instructions for installing and configuring the connector. For the download instructions, go to Navigating TISC.

NoteSome links are restricted to users with certain permissions. Not all links will be available for all users.

Features

See Video connector matrix for the supported video management features.

Certificate requirements

A Security Center VMS requires a security certificate generated by Genetec. To obtain a certificate, please contact the vendor.

(Optionally) fill in the computer name, application name, and application ID to specify the details of your security certificate. If left blank the client certificate will automatically take the details from the certificates folder.

Example
<ClientCertificate>
   <CompanyName>Genetec</CompanyName>
   <ApplicationName>Demo Certificate for SDK Development only</ApplicationName>
   <ApplicationId>Austin09Baltimore87Central65Davis54Elcamino34Fernando10</ApplicationId>
</ClientCertificate>

Known SDK limitations

The following list describes the SDK limitations.

Reference numberIssueWorkaround
PS-3350

The Exported Video will use the IP address/name of the camera plus the start date and time stamp as the file name. It will not contain the clip name that was entered in the Visualization Suite interface.

Example: 172.17.99.195 - Camera - 01_2017-04-12_16h40min20s120ms

Not available
NoneExporting a clip is slow for large files. Video conversion from G64 to mp4 can be slow on large files.Make shorter clips for faster exports.

Known problems

The following describes the known problem with the connector.

Reference numberIssueWorkaround
NoneEvery Genetec live stream and playback stream generates an internal process that does not stop after a stop stream command. This affects CPU and memory usage of the machine.Restart the connector to manual kill all internal processes.
NoneCamera status may not be accurate when either the VMS or cameras go offline. If the VMS goes offline or a camera goes offline while user is streaming video to Visualization Suite, video is not closed properly and consequently, ffmpeg is not properly closed.Restart the connector.
PS-1149When you delete a camera and then add the camera back to VMS, the video will not stream in Visualization Suite.Restart the Visualization Suite Genetec Security Center Connector Video connector.
PS-3356When you start playback, the video may start with a delay of about 20 seconds. This is due to the known delay generated to transcode the video. The connector starts to process frames with correct timestamp, but first 20 seconds are lost due to the delay.Playback from 30 seconds prior to where you want to playback. For example, if you want to playback from 1:00:00, playback from 12:59:30.