Skip to main content
Outside service Partner
Hitachi Vantara Knowledge

Troubleshooting UCP Advisor session timeouts

Use the following guidelines and suggested steps to help resolve issues when UCP Advisor session timeouts occur.

  • Condition:

    The UCP Advisor session suddenly stops because it has been idle for too long. An error message, similar to the following figure, might appear.

  • What it Means:

    The UCP Advisor plugin cannot access the web service.

  • Corrective Action:

    Restart the UCP Advisor web service.

To restart the UCP Advisor web service, follow these steps:

  1. From the taskbar, click Services.
  2. Right-click the Hitachi UCP Advisor Services Services entry, then click Restart.

If this symptom persists after you restart the UCP Advisor web service, confirm that the self-signed certificate used for HTTPS access exists. The certificate (UCPAdvisor.cer) should be located in <C:\Program Files\Hitachi\UCP Advisor\Cert>.

If the certificate does not exist in the folder, perform the following steps:

  1. Run the following PowerShell command:

    New-SelfSignedCertificate -CertStoreLocation cert:\localmachine\<My_DNS_hostname>

  2. Run the following PowerShell command:

    Export-Certificate -Cert (Get-ChildItem -Path cert:\LocalMachine\<My_DNS_hostname>\B6FA9B3A0FEB81E77BC0708 55) -FilePath "C:\Program Files\Hitachi\UCP Advisor\Cert\UCPAdvisor.cer"

  3. Restart the web service.

If the symptoms persist even after you create the certificate, clean up the SSL certificate for port 23011 by performing these additional steps:

  1. Run the following command to identify the SSL certificate:

    netsh http show sslcert ipport=0.0.0.0:23011

  2. Run the following command to remove the SSL certificate from port 23011:

    netsh http delete sslcert ipport=0.0.0.0:23011

  3. Delete the SSL certificate from the certificate store. Locate the SSL certificate with the thumbprint that matches the output Certificate Hash in the certificate store called Local Computer in the Certificates MMC snap-in.
  4. Delete the SSL certificate.
  5. Delete all files in the C:\Program Files\Hitachi\UCP Advisor\Cert folder.

Create and export a new self-signed SSL certificate by performing these steps:

  1. To create a new self-signed SSL certificate, run New-SelfSignedCertificate. The cmdlet outputs the new certificate thumbprint.
  2. In the PowerShell console Window, run the following cmdlet:

    New-SelfSignedCertificate -dnsname <host name> - CertStoreLocation cert:\LocalMachine\<My_DNS_hostname>

  3. To export the new self-signed SSL certificate as a .cer file from the certificate store, run the following command:

    Export-Certificate -Cert cert: \LocalMachine\<My_DNS_hostname>\ <New-SelfSignedCertificate_Thumbprint> -FilePath "C:\Program Files\Hitachi\UCP Advisor\ Cert\UcpAdvisor.cer"

  4. Restart the UCP Advisor web service.